Job Summary The Customer Care Manager is responsible for ensuring exceptional customer service and satisfaction at the showroom They serve as the bridge between customers and the dealership s departments to address inquiries handle complaints and enhance the overall customer experience Key Responsibilities Key Responsibilities Customer Interaction Satisfaction Ensure a welcoming and professional environment for all walk-in and existing customers Address customer complaints and concerns promptly and effectively Follow up with customers post-sale service to ensure satisfaction Process Management Monitor customer service processes and ensure compliance with manufacturer and dealership standards Supervise customer feedback collection e g NPS CEI and prepare reports for management Team Supervision Lead and train the front desk call center and CRM teams Allocate duties and track performance of team members Complaint Handling Escalation Act as the escalation point for unresolved customer issues Coordinate with service advisors sales teams and technical staff to ensure resolution Customer Retention Develop and implement retention programs like loyalty advantages AMC renewals etc Maintain and update customer database for marketing and follow-up purposes Coordination with OEM Handle manufacturer surveys and customer satisfaction index evaluations Ensure dealership is meeting OEM standards for customer care Qualifications Skills Graduate Postgraduate in Business Marketing or related field Minimum 3-5 years experience in customer care preferably in the automobile industry Excellent communication and interpersonal skills Proficient in CRM tools MS Office and customer service software Strong problem-solving and conflict resolution abilities Key Attributes Customer-centric attitude Patience and empathy Leadership and team management Good organizational skills High attention to detail Job Types Full-time Permanent Pay Up to 51 024 37 per month Schedule Day shift Work Location In person

📌 Customer Care Manager (Maharashtra)
🏢 Velox Motors
📍 Maharashtra