Solana Insurance Agency is seeking an INSURANCE Claims Customer Support Executive to serve as the first point of contact for clients assisting them with policy inquiries claims processing and issue resolution This role requires solid communication skills a customer-centric approach and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements Key Responsibilities Client Interaction Support Act as the primary contact for clients handling inquiries regarding policies claims and coverage details Guide customers through the claims filing process ensuring they submit the correct documentation Address policy-related concerns and provide clarity on coverage terms and conditions Claims Processing Coordination Liaise with insurance companies to track and expedite claim settlements Follow up with insurers and clients to ensure the timely resolution of claims and related issues Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required Documentation Compliance Maintain accurate records of client and insurer interactions claims and policy-related data Ensure all documentation complies with IRDAI regulations and company policies Assist in preparing reports on claims trends customer concerns and service improvements Customer Satisfaction Follow-ups Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements Ensure prompt response times and a positive customer experience at all touchpoints Handle escalations professionally providing solutions that align with company and regulatory standards Required Skills Qualifications Undergraduate Degree Relevant experience in the insurance industry A deep understanding of the insurance market Basic understanding of IRDAI guidelines Has already taken is willing to take the IRDAI Agent Exam IC 38 Strong communication skills Ability to handle both clients and insurers respectively Proficiency in basic technological skills Good problem-solving skills and attention to detail Job Types Full-time Permanent Pay 20 000 00 per month Education Bachelor s Required Language English Required Work Location In person Expected Start Date 10 08 2025