Overview About the Role Team As a Senior Customer Service On-Demand Specialist you ll be at the heart of IDC s customer experience serving as the first point of contact for our valued clients and ensuring they receive exceptional support throughout their journey with us This role is pivotal in strengthening client relationships and assisting IDC account teams in delivering outstanding service and solutions If you re passionate about creating meaningful customer experiences and thrive in a dynamic setting this is the perfect opportunity to amplify your career with a recognized leader in IT research and advisory services Type of contract Full-time Remote Location Bangalore India - Hybrid What You ll Do Partner with our clients to deliver high-value outcomes and experiences by Operations Having a firm grasp of internal systems accounts and routing escalation procedures for various customer types and needs Maintaining an ongoing knowledge of IDC products and services coverage areas and basic inquiry trends Participation in internal on-going learning sessions Communication Supporting assigned IDC customers via real time chat in English Supporting internal colleagues with account-based research and calendaring needs Customer Service Analyzing client requests and quickly determining the best way to resolve with the appropriate resources Receive and resolve and or escalate customer issues and inquiries Project Support Comfortable working across teams business groups and management levels Demonstrated ability in working under pressure and meeting deadlines This is a highly visible fast paced and agile position that affords growth potential and plays a core part of IDC s strategy We You Bring Has 5 years of experience in B2B customer success and academic library environment with strong written and verbal communications skills Possess a strong bias for action Brings a proven record of working for or with technology suppliers Has a passion for technology Commits to build strong connections with customers Excels at time management and organization Embraces innovation flexibility and is comfortable with change Demonstrates proficiency in written and spoken local language English Additional language skills are an asset Holds a bachelor s degree preferably in Information Technology Business or Library Sciences Why This Role Stands Out At IDC your work helps shape how the world understands technology and where it goes next You collaborate with curious high-caliber colleagues who value rigor integrity and shared success As the premier global provider of trusted technology intelligence IDC equips business and technology leaders with the evidence they need to make confident decisions Our insights inform strategy investment and innovation across industries and regions Recognized by IIAR as Analyst Firm of the Year for five consecutive years IDC sets the standard for credibility and impact With more than 1 000 analysts worldwide and a truly global perspective we combine deep expertise with practical relevance Here your ideas matter your voice is heard and your contributions provide the insights leaders rely on every day It is meaningful work backed by a culture that supports growth collaboration and long-term career development with a globally respected brand What We Offer A permanent full-time position with a remote working module A benefit package to complete your salary Individualized Culture An setting where you can explore new areas outside your specialty and stay engaged with work you enjoy A position in a highly professional and globally respected market research and advisory firm where initiative leading to results is rewarded Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons Employment eligibility verification required We participate in E-Verify LI-LR2

📌 Customer Service On-demand Specialist (Bengaluru)
🏢 International Data
📍 Bengaluru