JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Reporting Account Director Key stakeholders IFM Direct Reports Team consisting of Community Manager Workplace Experience Manager Floor Ambassador Reception Team Operational Excellence Joins and supports assigned account team as a variable resource and carries out duties as identified in the service agreement Ensures operational excellence in day-to-day service delivery including the development of playbooks and programs which improve the efficiency and effectiveness performance quality safety and risk for our clients Support the existing account team who are assigned to HX roles to include reception mail ambassadors meeting event and AV Liaison with 3rd party suppliers in the delivery of services aligned with experience programs Oversees implementation of experience focused services on the accounts developing programs tools and processes while integrating the underlying services Establishes performance metrics aligned with client goals to optimize the experience and adjust service delivery Contributes to the overall technology roadmap in support of JLL s digital drive initiatives Engages in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices at the platform level including new tools process re-engineering and other ideas that provide service delivery efficiencies Perform additional job duties as requested by account team Performance objectives Works collaboratively with account teams and clients to understand their overall Human Experience goals and objectives and creates comprehensive strategies that enhance employee engagement increase productivity and attract and retain talent Develops proposals and solutions that drive results for our clients and JLL Builds meaningful lasting relationships with the JLL team and our clients to promote confidence innovation and best practices Leads internal external meetings client workshops and visioning sessions Acts as a resource and subject matter expert client sharing industry expertise best practices and thought leadership Perpetuate a culture of hospitality by developing and delivering training programs that empower the team to deliver exceptional experiences for our client s employees and guests Work with other HX platform resources to identify account opportunities Quickly gathers client requirements and develops comprehensive proposals with clear articulate and winning value propositions for presentation to existing clients Maintains a thorough knowledge of the competitive environment and articulates JLL s value proposition Participates in client workshops and solution sessions as needed Key skills Bachelor s degree 7-10 years prior experience in Hospitality Soft Services and or Operations Knowledge of commercial real estate and hospitality industry preferred Proven leadership skills with the ability to manage competing priorities and deliver results in a fast-paced environment Self-directed with a high energy level track record of initiative integrity and good judgement Ability to present in front of many different types of clients and flexibility with presentation style Highly collaborative approach to business with strong interpersonal skills and the ability to influence others Ability to gather data assess situations and quickly develop solutions with a strong analytical financial aptitude Excellent verbal and written communication skills with the ability to communicate in a explicit concise professional manner Demonstrated ability to achieve results through team members in a heavily matrixed organization without direct management responsibility Proficient skills in Microsoft Office Excel Word PowerPoint Visio and Outlook Must be able to travel up to 30 Location On-site -Hyderabad TS Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table At JLL we harness the power of artificial intelligence AI to efficiently accelerate meaningful connections between candidates and opportunities Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you re pursuing JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL

📌 Workplace Experience Lead (Hyderabad)
🏢 Jones Lang Lasalle
📍 Hyderabad