Role Summary We are looking for an NDR Calling Executive to handle customer follow-ups for undelivered shipments The role involves contacting customers to confirm address details rescheduling deliveries updating delivery instructions and reducing RTO Return to Origin cases Key Responsibilities Call customers for undelivered shipments NDRs and confirm the reason for non-delivery Validate or update address contact details to ensure successful re-attempts Coordinate with delivery teams to schedule re-deliveries based on customer availability Escalate unresolved or repeated NDR cases to the concerned department Update internal systems with accurate NDR status and resolution details Minimize RTO rates by ensuring maximum delivery resolution through follow-ups Maintain call logs and prepare basic daily MIS reports if required Requirements Prior experience in customer service BPO logistics support preferred Good communication skills in English and regional languages Ability to handle high volumes of calls and work under pressure Basic computer skills MS Excel CRM or internal tracking tools Robust problem-solving and coordination skills Preferred Qualifications Experience in e-commerce logistics courier or 3PL operations Understanding of delivery workflows and NDR categories Multi-lingual speaking ability Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Ability to commute relocate Balewadi Pune Maharashtra Reliably commute or planning to relocate before starting work Required Experience Customer service 1 year Preferred Language English Required Work Location In person