Key Responsibilities
- Process and apply daily customer payments, including checks, ACH, wire transfers, and lockbox activity.
- Reconcile payment batches and ensure all remittance information is accurately recorded.
- Process high volume of credit card payments received from customers, including Xipay daily reconciliation and troubleshoot credit card settlement failures.
- Prepare and apply customers write offs and tax credits in coordination with Collection team
- Research and resolve unapplied or misapplied cash, short pays, and unidentified payments.
- Communicate with customers, sales teams, and internal departments to obtain missing remittance details or clarify payment issues.
- Maintain accurate and organized documentation for audit and reporting purposes.
- Monitor customer accounts to ensure balances are current and discrepancies are addressed promptly.
- Support monthend closing activities by preparing reports and assisting with account reconciliations.
- Identify process improvement opportunities to enhance efficiency and accuracy within the cash application workflow.
Qualifications
- High school diploma or equivalent; associate or bachelors degree in Accounting, Finance, or related field preferred.
- Experience in accounts receivable or cash application is strongly preferred.
- Robust attention to detail and high level of accuracy in data entry.
- Proficiency with ERP systems and Microsoft Excel.
- Excellent communication and problemsolving skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.