We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering wide-ranging perspectives because we believe people power progress. Join us as a Principal Software Engineer (Salesforce) and help us do what we do best: propelling business forward. Know more about us.

We're looking for a Salesforce Technical Lead to join our Enterprise Applications and Data team. In this role, you will lead the design, development, support, and evolution of applications that power our Customer Success, Technical Support and Customer Experience operations. This is a hands-on technical role focused on Salesforce Service Cloud, Experience Cloud, enterprise integrations, knowledge management and AI-enabled customer support solutions. The ideal candidate will be equally comfortable leading technical delivery, developing solutions, troubleshooting complex issues,



and partnering with business stakeholders to continuously improve customer and support experiences.

A successful candidate must be highly self-sufficient, capable of quickly understanding complex business processes, reverse-engineering existing applications, identifying technical dependencies, and delivering scalable solutions with minimal supervision.

In this role you will:
- Lead the technical design, development, deployment, and support of Salesforce Service Cloud and Experience Cloud solutions.
- Design and implement customer-facing experiences including support portals, knowledge bases, case management workflows and digital engagement capabilities.
- Develop custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, SOQL, Platform Events, Salesforce APIs, and related technologies.
- Lead technical delivery initiatives from requirements through deployment and production

📌 Software Engineer, Principal (Bengaluru)
🏢 Progress
📍 Bengaluru