Dear Candidate,

We have Job opening for Product Support Analyst, please find the detailed description below

Company Details :Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a robust legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations. Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector What We Specialize In: Cloud Transformation & DevOps (Azure, GCP, AWS) Generative & Agentic AI (Enterprise-grade use cases powered by LLMs)



Digital Commerce & CX Platforms (Salesforce, SAP Commerce, Adobe, Magento, Creatio, HubSpot, Commerce tools) Enterprise Integration & API Management (MuleSoft, Boomi, IBM) Hyper automation & Low Code Enablement (UiPath, Appian, Power Platform) Data Governance, Privacy & Security (Microsoft Purview, Zero Trust) Legacy Modernization & Mainframe Refactoring (COBOL to Java, Monolith to Microservices)Royal Cyber is on a journey to become the worlds most agile modernization partner blending innovation, strategy, and delivery excellence to accelerate enterprise evolution

Wok Location : Hyderabad (Hybrid)

Job Responsibilities:

Platforms and Tools (Kanban Team):
- Support our customers on the requests raised by them on our ticketing platform - Service Now
- Troubleshoot and service customer requests focusing on maximum customer satisfaction
- Liaison with end customer to Support and advance t

📌 Product Support Analyst (Hyderabad)
🏢 Royal Cyber
📍 Hyderabad