Role & responsibilities
- Provide L1/L2 production support for business applications.
- Monitor application performance, jobs, interfaces, and system alerts.
- Troubleshoot application issues and perform root-cause analysis.
- Handle incidents, service requests, and problems within defined SLAs.
- Analyze application logs, database queries, and error messages.
- Coordinate with development, infrastructure, database, and business teams.
- Perform application deployments, configuration changes, and basic release activities.
- Create and maintain support documentation, SOPs, and knowledge articles.
- Participate in production releases, maintenance activities, and on-call support.
- Identify recurring issues and implement preventive solutions.




- Communicate incident status and resolution details to stakeholders.

Required Skills:
- Positive troubleshooting and analytical skills.
- SQL and database fundamentals.
- Knowledge of Linux/Unix and shell commands.
- Understanding of APIs, REST/SOAP, and application integrations.
- Experience with monitoring and ticketing tools.
- Understanding of ITIL processes, incident management, and change management.
- Good communication and stakeholder-management skills.

Typical Experience: 26 years

📌 Application Support Analyst-Immediate (Mumbai)
🏢 Clover Infotech
📍 Mumbai