1. Customer Delight & Experience Excellence Deliver a seamless, personalized experience for every pet parent and pet, ensuring high NPS and repeat visits through proactive engagement, swift service delivery, and empathetic interactions.

2. Operational & Booking Efficiency Achieve 100% accuracy and timeliness in appointment booking, grooming and vet service scheduling, and follow-ups to maximize resource utilization and service turnaround time (TAT).

3. Client Relationship Management – Build lasting relationships with customers by maintaining regular touchpoints, resolving concerns promptly, and leveraging CRM tools to track preferences, special occasions, and feedback.

4. Team Engagement, Training & Capability Building – Hire, train, and retain a passionate, customer-first team; conduct regular skill-building programs for grooming, retail, and vet support staff; foster high engagement through recognition and career development.

5. Retail & Service Profitability – Drive revenue growth through optimized product mix, upselling & cross-selling between product,



grooming, and vet services, and effective cost control.

6. Shrinkage & Stock Loss Control – Maintain shrinkage at or below 1.5% of total net sales through FIFO compliance, robust inward/outward stock control, regular CCTV review, and theft prevention measures.

7. Regulatory Compliance & Inspection Readiness – Ensure all operational licenses (e.g., Shops & Establishment, Trade, Bio Medical Waste Management, PNDT, X-Ray/AERB) are valid and renewed on time; manage official visits/inspections in liaison with Area Manager, Legal, and HR.

8. Community & Brand Building – Position the Experience Centre as a local hub for pet care by hosting events, workshops, and collaborations, strengthening brand loyalty and visibility.

9. Compliance & Process Adherence – Ensure 100% adherence to SOPs, safety protocols, and hygiene standards across retail, grooming, and vet care services.

📌 Store Manager | Urgent Hiring | Location (Bengaluru)
🏢 Cosmo Films
📍 Bengaluru