Responsible for snagging, takeover and handover of de-snagged flats from Construction Management to the customers.
Key Responsibilities -
- Snagging, de-snagging & handover of apartments & common areas
- Issuing keys to customer against cheque & keeping records
- Maintaining/record keeping of all relevant data for apartment/common area readiness
- Ensure flat readiness for daily unit visits & KHO with Civil finishing & MEP readiness
- Effective hand-holding customers in the pre and post-possession stage
- Ensure 100% compliance in KYC
- Interact with customers over call/face to face
- Timely maintaining & sharing of all MIS reports
- Timely processing of vendor invoices.
Skills: Ability to multi-task and perform well under pressure; Excellent customer service orientation; strive to be punctual, courteous, helpful a team-player & Valuable communication skills.
Qualification: Any Graduate
Practice and Other Requirements: 3 to 7 years of Customer handling experience preferably from Hotel Front Office Background or BPO segment