Skill required Trust Safety - Quality Management Designation Quality Auditing Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 784 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Accenture is a trusted creative comprehensive and experienced partner to leading platform companies The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual and you may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore any role supporting content moderation needs strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for Content Moderation Understanding of content moderation guidelines and policies specific to the platform or industry Familiarity with various types of online content including text images videos and audio Policy Interpretation Ability to interpret and apply content moderation policies consistently and accurately Communication Skills Excellent verbal and written communication skills to deliver engaging refresher sessions Active listening skills to understand reviewer questions and concerns Engage in client discussion for process improvement sessions Quality Assurance Knowledge of quality assurance processes and best practices for maintaining content standards Proficient in Ms Excel PPT Word and or Google Sheets Docs Slides with advanced skills to create reports Data analysis skills to interpret quality metrics and make data-driven improvements Conduct RCA provide feedback manage coaching logs Cultural Sensitivity and Resilience Awareness of and respect for diverse cultures backgrounds and perspectives in training delivery Strong coping emotional resilience and stress-management skills Data Analysis Basic data analysis skills to identify trends patterns and areas of improvement using MS Excel or Google sheets Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail Keen eye for identifying inappropriate offensive or harmful content Decision Making Skill in making well-informed and consistent content approval or rejection decisions Roles and Responsibilities o Assess the quality of analysts on the project Meet volume and quality targets for all quality assurance audits Develop and maintain knowledge of client and their business needs processes Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements Develop and maintain product knowledge industry knowledge and business and professional skills by participating in on the job and classroom trainings Participate in Process Calibration sessions with Clients and Cros Vendor Take accountability for effectively handling escalations Identify root causes for business related issues and recommend solutions to improve overall client satisfaction Assist with monitoring and tracking incidents to ensure timely resolution Any Graduation About Accenture Accenture is a leading global professional services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities