Company Description Help us to achieve our goal to be the global leader in total quality services With your help we will achieve this by delivering Total Quality 360 a comprehensive suite of cutting-edge services which combine quality engineering cyber security conformance interoperability and content quality to deliver end-to-end total quality solutions Here at Resillion our culture is based on an if you see something say something attitude where we take responsibility It s one where we expect to adapt and embrace change as the company grows It s based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry Above all it s a culture where we re passionate about what we do and we re committed to the greater good of the company If you would like to be part of our journey then this role may be the one for you Job Title Test Manager - Quality Assurance Experience Range 10 Years Location Bangalore India Job Summary The Testing Delivery Manager will be a pivotal leader responsible for the strategic direction execution and continuous improvement of our global testing delivery operations with a specific focus on ensuring the highest standards of quality Based in Bangalore this role will lead a globally distributed team and will be instrumental in shaping our delivery methodologies enhancing client satisfaction and driving operational excellence The ideal candidate will be a seasoned delivery leader with a strong background in quality assurance a proven track record of managing large-scale global teams and a passion for delivering exceptional client outcomes This role requires strong business acumen exceptional communication skills and the ability to collaborate effectively across various departments and geographies Responsibilities Strategic Leadership and Vision Develop and implement a global strategy for testing delivery services that aligns with the company s overall business objectives and emphasizes quality assurance as a core differentiator Define and champion global testing standards processes and best practices with a strong focus on quality control and quality assurance methodologies Anticipate future industry trends and proactively adapt testing strategies to maintain a competitive edge in quality and efficiency Drive innovation in testing methodologies and tools to enhance quality efficiency and client experience Delivery Management Establish and maintain a robust global testing framework for all client delivery services Define key testing metrics establish targets and implement mechanisms for monitoring measuring and reporting on testing quality Lead the development and implementation of testing processes including audits reviews and feedback loops Drive a culture of continuous improvement in testing across all delivery teams and processes Ensure compliance with relevant industry standards and regulations Client Relationship Management Act as a senior point of escalation for critical client testing issues ensuring timely and effective resolution with a focus on maintaining client satisfaction and trust Foster strong relationships with key clients understanding their business needs and ensuring testing services consistently meet and exceed expectations in terms of quality Collaborate with Business Managers Delivery Managers and Sales teams to ensure a seamless transition from sales to testing delivery and to identify opportunities for service expansion and quality enhancement Gather client feedback on testing quality and use it to drive improvements in processes and methodologies Team Leadership and Development Lead and mentor a global team of testing professionals fostering a high-performance culture focused on quality collaboration and accountability Define organizational structures and resource plans to effectively support global testing operations and quality assurance initiatives Develop and implement training and development programs to enhance the skills and knowledge of the testing team particularly in quality assurance practices Promote a positive and inclusive work environment that encourages innovation continuous learning and qualified growth Operational Excellence Monitor and analyse key performance indicators KPIs related to testing quality efficiency and client satisfaction taking proactive measures to address any issues or areas for improvement Build consistent relevant and continuously adapting client-facing delivery dashboards to gather relevant data and present relevant updates to Delivery Managers and clients as often as necessary Optimize testing processes and workflows to improve efficiency reduce costs and enhance the overall quality of service delivery Implement and leverage technology solutions to automate and improve testing processes and quality control measures Design implement monitor and improve all necessary client engagement governance including Weekly tactical operational reviews Monthly engagement reviews Quarterly partnership relationship and innovation reviews Develop and manage budgets for the global testing delivery services organization ensuring cost-effectiveness and efficient resource allocation Cross-Functional Collaboration Collaborate closely with Product Development Engineering and other internal teams to ensure alignment between product roadmaps testing capabilities and quality standards Work with Legal and Compliance teams to ensure testing processes adhere to all relevant regulations and contractual obligations Partner with People Talent to attract develop and retain top talent within the testing delivery organization Reporting and Communication Provide regular reports to senior management on the performance of global testing delivery services including key quality metrics risks and opportunities Communicate effectively with internal and external stakeholders on testing status quality initiatives and any potential issues Qualifications Bachelor s degree in a relevant field e g Business Administration Computer Science Engineering Master s degree preferred Minimum of 10 years of progressive experience in testing delivery services with at least 5 years in a senior leadership role managing global teams Extensive experience and deep understanding of testing methodologies frameworks and best practices in a client delivery context Proven track record of successfully leading and scaling global testing delivery organizations Demonstrated ability to develop and implement strategic testing plans that drive significant improvements in quality and client satisfaction Strong financial acumen and experience in managing budgets and driving operational efficiencies Excellent communication presentation and interpersonal skills with the ability to influence and build relationships at all levels Experience working with diverse and geographically dispersed teams Strong problem-solving and decision-making skills Proficiency in using relevant testing management tools and technologies Preferred Qualifications Relevant certifications in quality management e g ISO 9001 Six Sigma Experience in mention specific industry relevant to your company Familiarity with agile and other modern testing methodologies Experience in implementing and managing quality management systems Global work experience particularly in managing teams across different cultural contexts Additional Information Why Join Us Work in a dynamic and rapidly evolving field Competitive compensation benefits and growth opportunities Make a significant impact on the organization s overall posture