About Ellucian Ellucian is a global market leader in education technology We power innovation for higher education partnering with more than 2 800 customers across 50 countries and serving over 20 million students Ellucian s AI-powered platform trained on the richest dataset available in higher education drives efficiency personalized experiences and strengthened engagement for all students faculty and staff Fueled by decades of experience with a singular focus on the unique needs of learning institutions the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future These solutions and services span the entire student lifecycle from student recruitment enrollment and retention to workforce analytics fundraising and alumni engagement Ellucian s innovative solutions vast ecosystem of partners and user community of more than 45 000 provide best practices leading to greater institutional success and achieving better student outcomes Values Rooted in Purpose We embrace the power to lead the courage to innovate and the determination to grow At our core we believe in humanizing our approach recognizing that our people are our greatest strength With a shared vision of transformation we endeavor to shape a brighter future for higher education About the Opportunity Ellucian is seeking a strategic and transformational Vice President of Professional Services to lead a globally distributed delivery organization This leader will not only oversee one of our most complex and high-profile customer engagements a multi-campus system serving hundreds of thousands of students but also drive innovative approaches to improve delivery efficiency velocity and quality at scale This is a rare and high-impact leadership opportunity to shape outcomes globally champion enterprise-wide transformation and build trusted partnerships across the higher education landscape Ellucian is seeking a strategic and transformational Vice President of Professional Services to lead the delivery experience for one of our most complex and high-profile customers a multi-campus system serving hundreds of thousands of students This is a rare and high-impact leadership opportunity to shape outcomes at scale drive enterprise-wide transformation and build trusted partnerships across the higher education landscape We re looking for a dynamic results-driven executive with deep SaaS delivery expertise a proven track record in ERP SIS CRM implementation and the ability to lead through ambiguity complexity and change In this role you ll serve as the voice of the customer the face of Ellucian s delivery and the architect of a best-in-class experience that aligns to institutional and statewide priorities This leader will serve as executive sponsor for one of Ellucian s largest customer engagements a system-wide transformation spanning 60 institutions as they transition from Colleague SaaS to Banner SaaS over the next 2-3 years supporting thousands of students across the state In addition to leading this enterprise-wide engagement you will also oversee a team of 7 Program Directors each responsible for system-level delivery for other colleges universities and higher education consortiums Where you will make an impact Own the end-to-end delivery lifecycle across global teams from onboarding through adoption optimization and long-term value realization ensuring alignment to customer priorities and measurable outcomes Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality Own the end-to-end delivery lifecycle across global teams from onboarding through adoption optimization and long-term value realization ensuring alignment to customer priorities and measurable outcomes Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality Own the end-to-end delivery lifecycle from onboarding through adoption optimization and long-term value realization ensuring alignment to customer priorities and measurable outcomes Champion modernization and transformation of large complex education systems Lead delivery strategy across multiple institutions and geographies aligning execution with system-wide objectives and delivering against key success metrics Champion the modernization and transformation of a large complex education system Lead delivery strategy across multiple institutions aligning execution with system-wide objectives and delivering against key success metrics Serve as the Voice of the Customer Advocate for your customer s needs internally elevating risks identifying opportunities and driving cross-functional collaboration with Product Engineering Support and Customer Success to remove roadblocks and accelerate value Engage Executive Stakeholders Build and maintain trusted advisor relationships with Presidents CIOs CTOs and other system-level leaders Align Ellucian s strategic delivery approach with institutional goals and statewide digital transformation mandates Establish and report on key performance metrics such as CSAT NPS delivery health adoption milestones and value realization Drive continuous improvement through innovative methodologies automation and global best practices to ensure efficiency and predictability at scale Establish and report on key performance metrics such as CSAT NPS delivery health adoption milestones and value realization Drive continuous improvement and ensure accountability across all phases of the delivery lifecycle Manage Risk and Escalations with Clarity and Confidence Proactively address complex delivery challenges Navigate executive-level escalations with transparency empathy and a solutions-oriented mindset that builds trust and credibility What you will bringExperience in enterprise software implementation professional services or consulting 10 years in a senior leadership role with direct responsibility for large-scale SaaS delivery Deep domain expertise in ERP SIS CRM or related platforms within higher education or other highly regulated industries A successful track record managing enterprise-level transformation programs across multi-stakeholder organizations Proven ability to engage and influence C-level stakeholders and lead through ambiguity and change Strong familiarity with cloud infrastructure agile methodologies application modernization and digital transformation at scale Experience managing cross-functional teams and third-party delivery partners e g Deloitte KPMG regional SIs to achieve shared outcomes Data-driven leadership style with experience using KPIs to monitor customer health adoption satisfaction and delivery performance Empathetic collaborative leadership grounded in transparency customer success and delivery excellence PMP certification or equivalent experience managing complex high-stakes initiatives is a strong plus Strong organizational and leadership skills Willingness to work as a contributing member of the team including other systems personnel the operations staff and the account administrators Must participate in on-call rotation Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations Ability to write reports business correspondence and procedure manuals Ability to effectively present information and respond to questions from groups of managers clients customers and the general public Ability to define problems collect data establish facts and draw valid conclusions Excellent time-management planning and interpersonal skills Effectively manage scope and customer expectations on individual assignments Experience with and support of AV technologies preferably in a classroom or conference room environment Results-driven mindset with a strong track record of driving outcomes in complex multi-stakeholder environments Ability to lead in an agile way adapting quickly to changing priorities and fostering flexibility across teams Confident and willing to challenge assumptions ensuring decisions are well-informed and aligned with strategic goals Data-driven approach to leadership leveraging metrics and analytics to guide decisions and measure success Comfortable having hard conversations with stakeholders and team members to resolve issues and maintain accountability Seeks collaborative partners not yes-men encouraging diverse perspectives and constructive debate Skilled at attending customer conversations and driving discussions to influence outcomes and build trust at the executive level Global Leadership Manage and mentor a large diverse team including Program Directors and cross-functional delivery partners ensuring alignment and collaboration across regions Innovation in Delivery Introduce up-to-date methodologies automation and best practices to optimize delivery processes reduce cycle times and enhance customer experience Operational Excellence Establish robust governance frameworks KPIs and continuous improvement initiatives to maintain high standards of quality and predictability Strategic Influence Engage with C-level stakeholders globally shaping delivery strategies that align with institutional priorities and digital transformation goals Scalable Transformation Oversee enterprise-wide SaaS migrations ERP SIS CRM ensuring successful adoption and measurable outcomes across 60 institutions What makes Ellucianlife 22 days annual leave plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits Thrive Flex Lifestyle Account LSA that allows you to contribute towards your health financial or learning interests 5 charitable days to support the community that supports us Wellness o Headspace mental health o Wellbeats virtual fitness classes RethinkCare - caregiver support Diversity and inclusion programs that promote employee resource groups such as Buzzinga and Lean In Team to name a few Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with Education Assistance Program Professional development opportunities LI-HS1

📌 Vice President, Professional Services (Karnataka)
🏢 Ellucian
📍 Karnataka