Job Summary The Officer - Sales Support will assist the sales team in managing customer inquiries coordinating documentation preparing sales reports and ensuring smooth end-to-end support throughout the customer journey The role involves strong coordination with internal teams maintaining updated project information and ensuring timely follow-ups to enhance overall customer experience Key Responsibilities 1 Sales Coordination Support Assist the sales team with day-to-day operations and follow-ups Respond to customer inquiries through phone email and walk-ins Schedule client meetings site visits and property presentations Maintain updated pricing sheets inventory charts and project brochures Coordinate with CRM marketing and technical teams for sales-related information 2 Documentation Record Management Prepare booking forms allotment letters and customer documentation Verify and collect required documents from clients during booking Maintain accurate and updated MIS reports sales registers and lead logs Support in agreement drafting coordination with legal teams 3 Customer Relationship Support Assist customers throughout the sales cycle from inquiry to handover Provide timely updates on project progress payment schedules and documentation status Coordinate with finance for payment follow-ups receipts and reminders Ensure customer queries and complaints are addressed promptly 4 Sales Reporting Analysis Prepare weekly and monthly sales performance reports Track lead conversions sales pipeline status and inventory movement Provide insights to the sales team for improving conversions 5 Coordination with Internal Teams Liaise with marketing for brochures campaigns and promotional materials Work closely with project engineering and CRM teams for updated project details Coordinate with finance for invoicing payment confirmation and ledger updates Skills Qualifications Bachelor s degree in Business Administration Marketing or related field 2-3 years of experience in sales support or customer service preferably in real estate Strong communication and interpersonal skills Proficiency in MS Office Excel Word PowerPoint Good organizational and multitasking abilities Knowledge of CRM tools or real estate ERPs is an advantage Job Location Calicut Interested candidate can send CVs to hr hilitegroup com Job Type Full time Pay 20 000 00 - 25 000 00 per month Work Location In person

📌 Officer-sales Support (Kerala)
🏢 HiLITE Group
📍 Kerala