Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities BCG was the pioneer in business strategy when it was founded in 1963 Today we help clients with total transformation-inspiring complex change enabling organizations to grow building competitive advantage and driving bottom-line impact To succeed organizations must blend digital and human capabilities Our diverse global teams bring deep industry and functional expertise and a range of perspectives to spark change BCG delivers solutions through leading-edge management consulting along with technology and design corporate and digital ventures and business purpose We work in a uniquely collaborative model across the firm and throughout all levels of the client organization generating results that allow our clients to thrive What You ll Do We are seeking a highly skilled and experienced IT Operations Manager with around 10 years of experience in managing IT infrastructure operations and service delivery The role involves overseeing day-to-day IT operations ensuring system reliability implementing best practices in IT service management and driving efficiency through automation and modern tools The ideal candidate will have a strong background in IT operations leadership service delivery cybersecurity and cloud-based environments Operational Excellence Lead and manage IT operations across infrastructure networks applications and support functions Oversee IT service delivery ensuring adherence to SLAs KPIs SRE and ITIL-based best practices Monitor system performance proactively identify risks and implement improvements Collaborate with cross-functional teams including security applications and business stakeholders Manage IT vendors contracts and third-party service providers Drive process automation monitoring tools and DevOps practices for efficiency Stay updated with the latest technologies and recommend improvements aligned with business goals Lead mentor and develop the IT operations team Deep understanding of modern operational techniques including DevOps and Site Reliability Engineering SRE ITIL best practices Master and continuously monitor critical metrics such as SLAs SLIs MTTR MTTD and MTTA to ensure operational performance meets business expectations Ensure the quality of operations by reviewing ticket handling processes and maintaining high service delivery standards Strong hands-on experience in reporting capabilities using tools such as ServiceNow Tableau and Power BI Automation Continuous Improvement Identify and implement automation opportunities from runbook automation to self-healing mechanisms and proactive anomaly detection Partner closely with Directors of Operations and key stakeholders to identify opportunities for automation through tools or process refinements Drive continuous service improvement CSI by validating ESAT inputs addressing feedback loops and enhancing operational services Analytical Problem-Solving Skills Exceptional analytical skillset to assess operational problems and recommend sustainable long-term solutions Ability to interpret data and generate actionable insights for stakeholders to aid in decision-making Analyze current business processes and workflows identifying areas for improvement and proposing tech-driven solutions Collaboration Stakeholder Management Work seamlessly with vendor management teams and cross-functional partners to ensure cohesive operations Collaborate with development teams to validate solutions against business requirements ensuring high-quality delivery Strong stakeholder management across global teams with the ability to communicate effectively in diverse cultural environments What You ll Bring Education Bachelor s degree in computer science Information Technology or related field Master s preferred Certifications preferred SRE Foundation Certification ITIL4 Foundation Certification Lean Six Sigma Green Belt or Black Belt Experience 10 years of experience in IT operations infrastructure or service delivery management Experience leading cross-functional IT transformation initiatives Strong background in cybersecurity operations and risk management Experience in cloud migration and hybrid IT environments Proven track record of managing large-scale IT operations across global teams Experience with requirements management data mining and business analysis documentation Familiarity with business analysis tools software and methodologies Tools proficiency - Jira Miro Visio Teams Trello Power BI and Tableau Knowledge in ServiceNow Reporting Analytics is must ITIL SRE Foundation certifications is a plus Who You ll Work With You will work in a global team Our key stakeholders are located around the world in Asia Europe and the US Additional info YOU RE GOOD AT Proficiency in infrastructure management servers networks storage data centers Expertise in ITIL SRE framework principles Cloud operations expertise AWS Azure or Google Cloud Knowledge of cybersecurity best practices and compliance frameworks ISO 27001 SOC2 GDPR Hands-on experience preferred with automation tools Ansible Terraform Puppet Chef IT budgeting vendor management and cost optimization skills Excellent communication and stakeholder management abilities You have a consultative approach and can work in a matrix organization with limited formal hierarchy You are skilled at working in a transforming environment with the desire to work in an organization that is consistently growing You can work in diverse global teams with different cultures and stakeholders across the world You can work well independently in a self-organized way and you bring a sense of urgency to the tasks at hand Excellent communication skills across cultures in English Reliability flexibility and being a cooperative team player that strives to do the right thing Skilled demeanor with the ability to maintain a positive attitude when ambiguity is present Values and Ethics Integrity and a positive attitude Boston Consulting Group is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity expression national origin disability protected veteran status or any other characteristic protected under national provincial or local law where applicable and those with criminal histories will be considered in a manner consistent with applicable state and local laws BCG is an E - 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📌 Operations Engineering Manager – 24x7 Support (Haryana)
🏢 Boston Consulting Group
📍 Haryana