Front Desk Roles and Responsibilities in an Immigration Company1 Client Reception and Customer Service Greet clients and visitors warmly and professionally Handle walk-in inquiries and provide general information about immigration services visa categories and company processes Direct clients to the appropriate consultant or department Ensure a welcoming and organized reception area 2 Communication and Coordination Answer incoming calls emails and online inquiries record messages accurately Respond promptly to client queries or route them to the right personnel Coordinate appointments and schedule meetings between clients and immigration consultants Maintain effective communication between clients consultants and management 3 Documentation and Record Management Collect and verify client documents as per the checklist provided by immigration consultants Maintain proper filing systems for client applications forms and other records Ensure confidentiality and compliance with data protection policies Update client information in CRM or database systems 4 Administrative Support Manage daily office operations such as stationery courier and visitor logs Assist consultants with photocopying scanning and printing of client documents Monitor office supplies and coordinate procurement when necessary Support management with administrative tasks and basic reporting 5 Appointment and Calendar Management Schedule client consultations and follow up on confirmed or missed appointments Send reminders or confirmations via phone email or WhatsApp Maintain the appointment calendar to avoid overlaps or missed meetings 6 Payment and Billing Assistance Support the accounts team by collecting payments and issuing receipts if authorized Keep a record of client transactions and forward details to the finance department Inform clients about payment policies or installment plans when applicable 7 Customer Relationship Management Follow up with clients for feedback after consultations or visa submissions Maintain a polite and qualified attitude in all interactions Help build a positive reputation for the company through excellent client service 8 Compliance and Confidentiality Ensure that all client interactions and records adhere to immigration compliance and privacy standards Handle sensitive information with discretion and professionalism Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Front Desk Receptionist (Kot Kapura)
🏢 SEABIRD INTERNATIONAL
📍 Kot Kapura