TransUnion s Job Applicant Privacy Notice What We ll Bring The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process The Rep is responsible to address and resolve Consumer queries requests and complaints pertaining to credit reports scores dispute What You ll Bring Will be working in consumer dispute Email operations process Address and Resolve consumer queries requests complaints pertaining to credit reports score personal dispute Ensure all emails are responded to correctly and completely within the prescribed SLA Must be able to draft responses independently as template responses are to be used selectively Identify escalate probable escalations or sensitive issues for faster resolution Working on multiple applications and preparing credit report post analyzing complaints Regularly interacting with Member bank representatives and direct consumers entities through phone email and fast-track resolution of disputes complaints Willing to work on Weekends Holidays Shift extension as per Business Requirement Willing to work in Permanent Work from Office as per Business Requirement Should be comfortable with access restricted area Model which has been implemented across India GCC Should be adaptable to make Out calling to members Consumer on need basis Need to maintain Quality and Accuracy scores as per the business requirements Impact You ll Make Minimum Graduate degree in any stream Must have minimum 5 to 7 years and above of experience in Banking operations or BPO or the BFSI industry Excellent communication skills English both verbal and written Able to work in fast-paced energy flexible and should be able to handle workload Should have handled escalation complaint desk related to banking or insurance products Strong Customer centric service attitude analytical and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week TransUnion Job Title Rep II Business Operations

📌 Back Office Operations Rep Ii (Tamil Nadu)
🏢 TransUnion
📍 Tamil Nadu