Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Infrastructure Service Management Good to have skills Microsoft Power Business Intelligence BI Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize You will engage with clients to ensure their needs are met utilizing your exceptional communication skills to maintain the quality of our world-class systems Your role will require you to accurately define client issues and design effective resolutions based on your deep product knowledge ensuring a seamless experience for users and contributing to the overall success of the organization Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of best practices for application support - Provide training and guidance to junior team members to enhance their skills and knowledge Professional Technical Skills - Must To Have Skills Proficiency in Infrastructure Service Management - Valuable To Have Skills Experience with Microsoft Power Business Intelligence BI - Strong understanding of IT service management frameworks such as ITIL - Experience in troubleshooting and resolving application-related issues - Familiarity with system monitoring tools and performance metrics Additional Information - The candidate should have minimum 3 years of experience in Infrastructure Service Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka