Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Site Reliability Operations Manager About Us When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Job Summary Warner Bros Discovery is seeking a highly skilled and motivated Operations Manager to join our Site Reliability Operations team This role is crucial in supporting our streaming platforms ensuring seamless operations and exceptional user experiences Reporting to the Director of Digital for Site Reliability Operations UK this position is critical in ensuring the implementation of the vision for the 24 7 Site Reliability Engineering and Operational Engineering organisational units This position will ensure the delivery and support of WBD s streaming incident management mitigations and major event processes at WBD The position plays a critical role to maintain a culture of operational excellence and consistent service to support WBD s best in class streaming platforms The scope of the Operations Manager is to manage the team with day-to-day oversight leading incident management infrastructure health monitoring KPI reporting planning preparation for launches major events and releases You will work with fellow managers in different geographical locations to provide a follow the sun approach to 24 7 coverage On occasion you may be asked to work unsocial hours and weekends You will be expected to be in office for the majority of your working pattern Why Join Us At Warner Bros Discovery we are committed to delivering world-class entertainment experiences to our global audience As an Operations Manager you will play a pivotal role in ensuring the reliability and excellence of our streaming platforms Join us and be part of a dynamic team that is shaping the future of entertainment Key Responsibilities Leadership Take ownership of ensuring shift coverage rostering recruitment training and appraisal reviews Incident Management Lead and coordinate the response to operational incidents ensuring timely resolution and minimal impact on service delivery Contribute to post-incident reporting and root cause analysis Operational Excellence Drive continuous improvement initiatives to enhance operational processes incident management efficiency and effectiveness Team Development Mentor and develop technical and operational skills to members of the team through targeted training sharing insights on best practices and providing feedback aimed at refining the team s streaming infrastructure understanding and capabilities Health Status Monitoring Oversee the monitoring of system health and performance particularly during major events to ensure optimal functionality and user satisfaction Collaboration Work closely with cross-functional teams including engineering customer support and product management to address operational challenges and implement solutions Strategic Influence Provide feedback on strategic planning and work effectively with cross-functional groups Influence larger priorities and make tradeoffs e g risk vs resources vs sustainability Reporting Prepare and present regular reports on operational performance incident trends and improvement initiatives to senior management Digital OTT Support Operations Provide technical assistance by troubleshooting complex incidents analysing technical logs implementing mitigation strategies when appropriate and supporting cross-functional teams in executing test case scenarios Onboardings Projects Define the scope of requirements for new service offerings to be supported by SRO clarify roles and responsibilities develop comprehensive documentation secure access to necessary tools and applications deliver training to the broader team and establish ongoing support mechanisms Deputise for the Director Senior Manager when required Actively contribute to organization wide Operational Excellence initiatives Qualifications I Proven experience in operations management preferably within the streaming or digital media industry I A explicit understanding of a typical Digital OTT workflow end-to-end including audio video workflow metadata workflow user request workflow etc I Good understanding of AWS infra or any equivalent cloud infra solutions I Working knowledge of infrastructure and application monitoring alerting applications APM such as AWS Cloudwatch New Relic Grafana Splunk DataDog or equivalent I Experience with QoE client app monitoring systems such as Conviva MUX Firebase Witbe or equivalent I Proficient with incident management applications - ServiceNow JIRA and PagerDuty I Good written and verbal communication skills Adept at translating complex technical concepts into meaningful recommendations I Strong analytical and problem-solving skills I Demonstrates enthusiasm for playing a key role in ensuring departmental deliverables being highly approachable and available to facilitate on-time delivery I Demonstrated ability to recruit develop and retain staff I A bachelor s degree in Computer Science Information Technology Software Engineering or Systems Engineering is preferred I Strong critical thinking analytical problem solving and decision-making abilities I Strong understanding of incident management processes and best practices Working knowledge of ITIL or agile practices required I Demonstrated ability to drive operational excellence and continuous improvement I Ability to proactively communicate to senior leadership on areas of opportunity and a solutions-oriented problem solver I Ability to work in a fast-paced dynamic environment I Knowledge of local employment laws required I Must have legal right to work in UK India or Mexico Salary and Benefits Competitive salary with annual salary reviews and annual discretionary performance bonuses Career progression opportunities within our rapidly expanding company Private medical and dental healthcare regional specific Competitive paid time off including national holidays How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at www wbd com guiding-principles along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our accessibility page for instructions to submit your request

📌 Site Reliability Operations Manager (Telangana)
🏢 Warner Bros. Discovery
📍 Telangana