Job Title Amazon Review Reputation Specialist Location Sector 63 Noida In-Office Employment Type Full-Time Experience Required Minimum 3 years in Amazon Seller Central or e-commerce operations Salary TBD based on experience and capability Position Summary We are seeking a highly analytical and detail-oriented Amazon Review Reputation Specialist who will take ownership of monitoring review activity safeguarding product reputation and providing actionable insights that drive operational and product improvements The ideal candidate has experience working with Seller Central understands Amazon policies thoroughly and can proactively manage customer sentiment Key Responsibilities1 Review Monitoring Monitor all Amazon listings daily for new reviews across positive neutral and negative categories Tag classify and analyze review data to detect trends key phrases product issues and patterns Maintain a real-time dashboard tracking overall rating review volume sentiment and product health Identify suspicious fake or policy-violating reviews and escalate for removal through approved channels 2 Reputation Management Develop strategies to maintain and improve overall product star ratings Work with customer support to address recurring issues highlighted in negative reviews Draft and manage professional customer response templates for brand-consistent communication Surface repeated quality or expectation gaps to product and QA teams with clear recommendations 3 Customer Issue Escalation Act as the central point of contact between customer service operations suppliers and Amazon support Escalate urgent issues immediately to prevent rating drops and sentiment shifts Monitor return reasons buyer messages and refund triggers to identify root causes Collaborate with operations to fix packaging usage or quality-related concerns 4 Policy Compliance Ensure all actions and processes align strictly with Amazon Terms of Service Audit listings to detect misleading claims prohibited phrases or compliance risks Track and report fake or competitor-initiated negative reviews using proper escalation paths Stay informed on Amazon policy updates enforcement trends and account health protocols 5 Reporting Insights Prepare weekly and monthly review analytics and sentiment summaries Highlight major complaints trending keywords and product-specific pain points Recommend improvements in listing content packaging user manuals or product design Share insights with marketing operations and product teams to drive corrective actions QualificationsRequired Minimum 3 years of hands-on experience in Amazon Seller Central brand management or e-commerce operations Ability to analyze data identify trends and present findings clearly Strong understanding of Amazon review policies reputation risks and compliance methods Excellent written and verbal English communication High attention to detail and organizational discipline Proficiency with monitoring tools such as Helium10 Jungle Scout FeedbackWhiz ZonGuru or similar Preferred Experience in customer support quality assurance or retention management Familiarity with Amazon Brand Registry Knowledge of listing optimization A content and marketplace compliance Ability to write empathetic professional responses to customers when needed Key Competencies Analytical mindset Strong problem-solving ability High ethical standards and compliance discipline Effective organizational and documentation skills Customer-first approach Ability to work independently with minimal supervision Capacity to handle sensitive information Success Metrics KPIs Increased average star ratings across assigned products Reduction in negative reviews and product returns Faster turnaround time in escalation and resolution Improvement in positive sentiment and customer satisfaction Reliable monitoring discipline and accurate reporting Healthy Amazon account status and compliance stability Job Type Full time Pay 30 000 00 - 50 000 00 per month Application Question s Can you start immediately at Sec-63 Noida office How much experience do you have in the same position Explain What is your current in-hand salary How fluent are you in English communication Work Location In person