Business Services Professional Job Req ID 53719 Posting Date 28 Nov 2025 Function Business Enablement Unit Digital Location RMZ Ecoworld Devarabeesanahal Bengaluru India Salary Competitive Why this job matters The Executive Assistant supports the delivery of a functional leadership team member s critical tasks directing activities that enable executive level effectiveness and efficiency EA to the Openreach IT Director is a unique opportunity to directly support a BT leader in the day to day running of their office the EA will be required to - Provide high quality secretarial and administrative support by running an efficient office focussing effort on achieving objectives The diary can constitute as much as 80 of your workload and its paramount to connect regularly to build a strong partnership and understand workstyles and align on priorities to keep the flow of work going and ensure things happen at the right time and in the right order It is significant in a changing and challenging environment to adapt and establish new ways of working pioneering change by sharing and introducing collaboration applications to provide support and services in the office and remotely simplifying processes and communication using digital technology and applications to achieve results Diplomacy and discretion in keeping sensitive strategic commercial and personnel matters - confidentiality and trust is paramount Ability to work with minimum of instruction anticipate needs and takes the initiative without being prompted are essential What you ll be doing Time Management and Meeting Planning Accountable for managing and prioritising the diary ensuring most effective use of time and creating adequate breaks prep and task time Able to filter and prioritise requests solve conflicts and delegate where appropriate creating a reference library of prioritisation and meetings that can be delegated Integrate and synchronise personal commitments and actively seek these out for the full year Instigate regular office meetings to plan and discharge actions and tasks Be creative in using the calendar and creating reminders for completing tasks team leave and attendance apologies sent for meeting storing meeting papers adding travel time and importantly keeping slots free so that another PA can see Outlook availability Co-ordinate and manage every aspect of travel itinerary including venue bookings anticipating all needs ensuring cost effectiveness and compliance Meeting Preparation Works with content owners on coordinating and preparing meeting papers at least 48hrs in advance and builds in prep time where required Sets the process for reading papers e g store in calendar print diary time Strong at using Microsoft Word and PowerPoint as necessary to create and edit agendas slides briefing papers Prompts when overrunning late for next meeting Email Management Develops processes to ensure urgent or timebound emails are dealt with and actions completed Responds to routine emails and delegates as appropriate Regularly scans and cleans up Junk folders Stakeholder Management Collaboration Develops outstanding working relationships with stakeholders agreeing ways of working and regularly connecting to align on priorities and build understanding Take responsibility for continuous learning and agreeing personal development Develops and maintains internal and external relationships to improve impact across the business Creates a PA support network for providing holiday cover and seeks out opportunities to cover EA role Offers advice when requested for a single decision making recommendations for or against Uses knowledge of best practice to collaborate with peers across the business in different ways Communications Engagement Co-ordinates all people calls webcasts events working with content owners on preparing agenda and material Co-ordinates engagement visibility plans including virtual Technology Develops knowledge and skills of new technologies and how they are used in BT Stays up to date on digital technology and applications making time for training and seeking out best practice Proficient in O365 and IT applications and setting up Teams channels for chats meetings and collaboration Advanced knowledge and expert on internal systems and processes i e room bookings catering finance and travel Additional Responsibilities Primary Point of Contact Call Management for the office and virtual office Screens and filters calls and visitors acting as a gatekeeper Safety Security Ethics Compliance - ensure compliance to BT processes and policy demonstrating financial awareness for business requests POs Orderdesk Travel A L Special Projects Ad hoc - delivers administration tasks as requested this may be but not limited to - Co-ordinates and supports Leadership Team visits in Bangalore Produces or edits Microsoft Word or PowerPoint documents Solves simple IT problems on behalf of the team Responsible for onboarding of any new members of the team creating a reusable guide to ensure the process is efficient Attends meetings to take notes actions endeavouring to chase and close these Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best About us BT Group was the world s first telco and our heritage in the sector is unrivalled As home to several of the UK s most recognised and cherished brands - BT EE Openreach and Plusnet we have always played a critical role in creating the future and we have reached an inflection point in the transformation of our business Over the next two years we will complete the UK s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband Together with our heavy investment in 5G we play a central role in revolutionising how people connect with each other While we are through the most capital-intensive phase of our fibre investment meaning we can reward our shareholders for their commitment and patience we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come This includes radical simplification of systems structures and processes on a huge scale Together with our application of AI and technology we are on a path to creating the UK s best telco reimagining the customer experience and relationship with one of this country s biggest infrastructure companies Change on the scale we will all experience in the coming years is unprecedented BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills experience creativity and passion to take this company into a new era A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team

📌 Business Services Professional (Karnataka)
🏢 BT Group
📍 Karnataka