Job Summary We are seeking a dynamic and results-oriented professional to manage client interactions oversee team operations and handle both internal and external communication The ideal candidate will have solid leadership skills excellent communication abilities and a keen eye for operational efficiency Key Responsibilities Client Handling Act as the primary point of contact for clients ensuring timely and skilled communication Address client queries concerns and escalations efficiently Maintain strong relationships with clients ensuring high satisfaction levels Coordinate with internal teams to fulfill client requirements and expectations Team Management Supervise and support team members in day-to-day operations Assign tasks and monitor team performance to ensure efficiency and productivity Conduct regular meetings to align team goals with company objectives Provide guidance training and mentoring to team members Internal External Communication Manage and respond to emails professionally and promptly Conduct and coordinate internal and external calls effectively Ensure smooth communication flow between departments and external stakeholders Draft and review reports presentations and official communications Operational Support Assist in process improvements to enhance operational efficiency Maintain documentation and records related to client interactions and team performance Ensure adherence to company policies and industry regulations Collaborate with other departments to ensure seamless operations Required Skills Qualifications Bachelor s degree in Business Administration Management or a related field Proven experience in client handling and team management roles Excellent verbal and written communication skills Strong leadership and problem-solving abilities Proficiency in Microsoft Office Suite and CRM software Ability to multitask and prioritize in a fast-paced environment Strong analytical and decision-making skills Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person