Senior Manager - Cx (Bengaluru)

Senior Manager - Cx (Bengaluru)

13 Aug
|
Swiggy
|
Bengaluru

13 Aug

Swiggy

Bengaluru

About Swiggy Swiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands With a presence in 500 cities across India partnerships with hundreds of thousands of restaurants an employee base of over 5000 a 2 lakh strong independent fleet of Delivery Executives we deliver unparalleled convenience driven by continuous innovation Built on the back of robust ML technology and fuelled by terabytes of data processed every day Swiggy offers a fast seamless and reliable delivery experience for millions of customers across India From starting out as a hyperlocal food delivery service in 2014 to becoming India s leading on-demand convenience platform today our capabilities result not only in lightning-quick delivery for customers but also in a productive and fulfilling experience for our employees Roles Responsibilities Develop and maintain accurate supply forecasts using trend analysis statistical models and other forecasting techniques Collaborate with cross-functional teams to obtain relevant intelligence to improve forecasts Monitor actual performance against forecast and make necessary adjustments to forecast as needed Work with the cities to make sure that the investments are done are supporting the improvement in serviceability and the serviceability targets can be met within the assigned budgets Create dashboards to track performance and checks Continuously improve supply forecasting processes and RCAs by implementing process improvements and automations Analyze data to understand root cause for stock outs and own actions to remedy identified issues Desired Skillset MBA from ISB XLRI SP JAIN NITIE IIM ABCLK with 3-4 years of experience in business analysis analytics forecasting planning supply chain or related fields A Bachelor s degree from NIT IIT is a plus Strong analytical and problem-solving skills with the ability to work with large data sets and identify trends and patterns Proficiency in Excel and SQL is a must Excellent communication and interpersonal skills with the ability to work collaboratively across teams and communicate effectively Ability to work in a fast-paced environment while managing multiple tasks Experience in e-commerce or retail industry is a plus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race color religion sex disability status or any other characteristic protected by the law

📌 Senior Manager - Cx (Bengaluru)
🏢 Swiggy
📍 Bengaluru

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