Designation - CRM Executive Location - Raipur Major Responsibilities 1 Client Relationship Management Act as the primary point of contact for customers after sales closure Maintain solid long-term client relationships to ensure satisfaction and retention Handle client queries escalations and provide timely resolution 2 Payment Follow-up Collections Monitor customer payment schedules as per agreements Follow up for timely payments and resolve billing-related issues Maintain updated records of payments and outstanding balances 3 Order Management Fulfillment Track order status and ensure timely dispatch delivery and installation Communicate order confirmation delivery timelines and any delays to customers Resolve order discrepancies such as wrong shipments quantity mismatch or damaged goods Coordinate with procurement logistics and operations teams for smooth order execution Maintain complete order history and records for reference and reporting 4 Customer Feedback Retention Collect feedback to identify improvement areas in products services and processes Work towards customer satisfaction and loyalty reducing churn Qualifications Skills Bachelor s degree in Business Administration Commerce or related field Minimum 3 years of experience in CRM client servicing or post-sales support Strong communication problem-solving and relationship management skills Proficiency in MS Office and CRM tools Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Crm Executive (Chhattisgarh)
🏢 Real Spaces
📍 Chhattisgarh