Experience Minimum 1 year excluding internships freelancing Salary 3 6 LPA Priority Immediate joiners preferred What we offer 5-day work week Versatile work hours Growth-focused journey with regular rewards and recognition Focus on learning development Competitive goal-driven culture Job Summary The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement reports informative communication complain resolutions surveys over all communication mediums Call WhatsApp Email SMS and Teams Key Responsibilities Build sustainable relationships and trust with customer accounts through open and interactive communication The execution of daily campaigns including Channel Partner special events product trade scheme communication and festival communication Candidate will be responsible for coordinating with relevant teams monitoring responses and addressing any customer concerns arising from the campaigns Engages with existing and new Channel Partner through Call email and WhatsApp Candidate will provide the necessary information assist with on boarding processes address queries and ensure a positive and smooth experience for new Fleet Handles various tasks related to the social media community Facebook This includes accepting Facebook member requests approving daily dealer posts collecting dealer special occasion photos on Facebook creating awareness through Facebook creative and reconciling Facebook members Update Channel Partner and employee groups in WhatsApp adds new Channel Partners on a monthly basis and ensures accurate and up-to-date information in the groups Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Identify and assess customers needs to achieve satisfaction Prepare the Daily Weekly Bi-Weekly Monthly Quarterly Reports Support and increase the CRM usage and help in Monthly quarterly redemption of the products Requirements Graduate in any discipline Minimum 1 year of relevance experience Excellent communication in English Hindi is compulsory Inbound outbound calling process Email writing skills inbound outbound Good Knowledge of MS Excel PPT and Word Job Type Full-time Pay 15 000 00 - 30 000 00 per month Benefits Flexible schedule Health insurance Leave encashment Paid sick time Provident Fund Work Location In person