About the Role We are looking for enthusiastic and professional Customer Care Executives to join our Collections team In this role you will be responsible for making outbound calls to customers regarding overdue credit card payments explaining repayment options and assisting them in clearing their dues in a polite and professional manner Roles Responsibilities Make outbound collection calls to customers with overdue credit card payments Clearly communicate with customers regarding their outstanding balance due days and consequences of non-payment Use the approved script while ensuring a professional and courteous tone Educate customers about late payment charges interest and impact on their credit score Offer customers secure payment options and assist in initiating payment through links or other approved channels Handle customer queries objections and concerns with empathy while steering towards payment resolution Accurately update call outcomes and payment commitments in the system Follow RBI guidelines company compliance and data confidentiality policies Work towards achieving daily weekly monthly collection targets Key Skills Competencies Excellent verbal communication skills in Hindi and English regional language knowledge will be an added advantage Strong listening skills and ability to handle objections professionally Confidence and persistence in outbound calling Customer-first approach with empathy and persuasion skills Basic computer knowledge MS Office CRM tools Ability to work in a target-driven environment Qualifications Minimum 12th Pass Graduate in any discipline Prior experience in collections BPO outbound calling preferred but not mandatory Freshers with strong communication skills are encouraged to apply What We Offer Fixed salary performance-based incentives Structured training program on communication compliance and collections process Growth opportunities within the Collections and Customer Care team A qualified and supportive work environment Job Type Full-time Pay 25 000 00 - 30 000 00 per month Application Question s Kindly share an Audio Script for Evaluation of English Communication for Outbound Calls apart from Resume Work Location In person Speak with the employer 91 (phone hidden)