Skill required Trust Safety - Workforce Management WFM Designation Workforce Services Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual and you may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore any role supporting content moderation needs robust resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for oThe Workforce Management team focuses on maximizing performance levels and competency for an organization This includes activities needed to maintain a productive workforce such as field service management human resource management performance and training management data collection recruiting budgeting forecasting scheduling and analytics This team owns the client relationship and partner on Capacity Planning Schedule Adherence help gather insights and provide feedback on the gaps opportunities in performance capacity The team helps identify evaluate and drive continuous improvement in Service Delivery Performance This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies They also ensure adherence to revenue and cost targets own efficiency improvement goals This team also partners wit regional leads and ensure we are compliant on all internal and client audits oProduction Planning and Scheduling oResource Capacity Forecasting Planning oAdaptable and flexible oAbility to establish strong client relationship oCommitment to quality oAbility to manage multiple stakeholders Roles and Responsibilities oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and or Accenture management o You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and or oversee a small work effort and or team o Please note that this role may require you to work in rotational shifts Any Graduation