5 - 7 Years 1 Opening Chennai Kochi Trivandrum Role description Role Proficiency Ensuring adherence to test practices and process to improve test coverage Outcomes Create Test Estimates and Schedules Identify business processes conduct risk analysis and ensure test coverage Ensure adherence of processes and standards Produce test results defect reports test logs and reports for evidence of testing Publish RCA reports and preventive measures Report progress of testing Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables Measures of Outcomes Test Script Creation and Execution Productivity Defect Leakage Metrics of defect leaked of UAT defects and of Production defects of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency Outputs Expected Test Design Development Execution Participate in review walkthrough demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules features Requirements Management Analyse Prioritize Identify Gaps and create workflow diagrams based on Requirements User stories Manage Project Participate in Test management Domain relevance Identify business processes conduct risk analysis and ensure test coverage Estimate Prepare Estimate Schedule Identify dependencies Knowledge Management Consume Contribute Review Best Practices Lesson learned Retrospective Test Design Execution Test Plan preparation Test Case Script Creation Test Execution Test Defect Management Conduct root cause and trend analysis of the defects Test Planning Identify the test scenarios with understanding of systems interfaces and application Identify end-to-end business critical scenarios with minimal support Create Review the test scenarios and prepare RTM Skill Examples Ability to create and manage a test plan Ability to prepare schedules based on estimates Ability to track and report progress Ability to identify test scenarios and prepare RTM Ability to analyse requirement user stories and prioritize testing Ability to carry out RCA Ability to capture and report metrics Knowledge Examples Knowledge of Estimation techniques Knowledge of Testing standards Knowledge of identifying the scope of testing Knowledge of RCA Techniques Knowledge of Test design techniques Knowledge of Test methodologies Additional Comments Job Summary We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain This role requires a strong understanding of QA methodologies hands-on experience with issue reproduction and root cause analysis and the ability to collaborate with cross-functional teams to resolve production issues efficiently The ideal candidate should have prior experience in healthcare Claims systems and support workflows Key Responsibilities o Provide Level 2 support for production issues related to Claims systems o Analyze and reproduce customer-reported issues and provide detailed documentation to the development team o Perform impact analysis and support validation of defect fixes in lower environments before promotion to production o Collaborate with L1 support developers business analysts and stakeholders to resolve issues within SLA o Execute SQL queries to validate data integrity and troubleshoot backend-related issues o Maintain and update test cases and regression suites as per current enhancements and fixes o Track issues using ticketing systems e g ServiceNow JIRA and provide regular updates to stakeholders o Participate in root cause analysis RCA and document preventive steps for recurring issues o Ensure compliance with HIPAA and other healthcare data privacy standards o Contribute to process improvements and knowledge base documentation o Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays weekends rotation basis Required Qualifications o Bachelor s degree in Computer Science Information Technology or a related field o 3 years of experience as a QA Analyst with L2 support or production support background o Experience in healthcare domain especially premium claim processes is highly preferred o Hands-on experience with SQL for data analysis and troubleshooting o Solid understanding of QA concepts defect lifecycle and testing techniques o Experience working in an Agile Scrum environment o Familiarity with tools like JIRA Confluence ServiceNow Postman o Strong analytical and problem-solving skills o Excellent verbal and written communication skills Skills Manual Testing Software Testing Sql Queries About UST UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

📌 Lead I - Software Testing (Tamil Nadu)
🏢 UST
📍 Tamil Nadu