Job Title Programme Manager Gurugram Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals ensuring quality performance and budget efficiency It involves managing cross-functional teams and projects developing evaluation protocols and driving improvements through data-driven insights and ROI monitoring Key responsibilities include coordinating with analysts and stakeholders mitigating risks optimizing customer retention strategies and implementing customer satisfaction metrics like NPS About the Role Objectives of this role Strategize implement and maintain program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction quality and performance Oversee multiple project teams ensuring program goals are reached Manage budget and funding channels for maximum productivity Responsibilities Work closely with Data analysts cross-functional teams and assigned project managers to develop the scope deliverables required resources work plan budget and timing for new initiatives Manage program and project teams for optimal return on investment through cross-project initiatives Identify key requirements for cross-functional teams and external vendors Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze evaluate and overcome program risks and produce program reports for managers and stakeholders Manage the implementation of NPS at various touchpoints in the customer journey About You Post Graduation or equivalent in business administration or related field Strong working knowledge of Salesforce CRM software Prior experience in a B2B selling environment Why join Cushman Wakefield As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman Wakefield means you will benefit from Being part of a growing global company Career development and a promote from within culture An organisation committed to Diversity and Inclusion We re committed to providing work-life balance for our people in an inclusive rewarding setting We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program We have a vision of the future where people simply belong That s why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it If you want to live it too join us INCO Cushman Wakefield