Shift Timing: 12:30 PM 9:30 PM IST

We are looking for a reliable, detail-oriented ConnectWise PSA Operations Administrator to support day-to-day operational work in our ConnectWise environment, including Manage and Sell/CPQ. This role is responsible for keeping core workflows moving accurately and on time, including sales order processing, ticket dispatch, product and billing updates, and general system administration.

This is an execution-focused role best suited for someone who is organized, responsive, and comfortable handling recurring operational tasks in a high-volume MSP or IT services setting.

Key Responsibilities
- Convert sales orders into service tickets, projects, or agreements accurately and promptly.
- Maintain product catalog records, pricing, tool additions, and related configurations to support accurate billing and invoicing.
- Review and manage ticket dispatch, routing, queue monitoring, and other workflow activities to ensure timely assignment and follow-through.
- Support ConnectWise Sell (CPQ) processes, including quotes, proposals, sales orders,



and synchronization between Sell and Manage.
- Assist with service agreement setup and maintenance to support recurring billing accuracy.
- Support Ingram Micro and Microsoft CSP workflows, including ordering, subscription syncing, quote imports, and reconciliation.
- Perform invoicing support and billing checks to validate completeness, accuracy, and proper revenue capture.
- Generate routine operational reports, monitor process health, and flag issues that require escalation.
- Provide general ConnectWise administrative support, including documentation, user support, and process consistency.
- Support ConnectWise Automate-related tasks when applicable, including basic monitoring, scripting support, or integration-related activities.

Required Qualifications
- 2+ years of hands-on experience with ConnectWise Manage (PSA), especially in operational or administrative workflows.
- Experience proces

📌 ConnectWise PSA Operations Administrator (Mumbai)
🏢 Eide Bailly Shared Services
📍 Mumbai