Requirements:
- Experience in providing Level 1/2 application support (complex workflow)
- Explicit communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English.
- Experience/knowledge of ServiceNow basics (Incident management)
- Good knowledge of MS Excel and Ppt
- Must have IT background
- Should NOT be from Hardware(Desktop/laptop), Networking or floor support type of role.
Key Responsibilities:
- Handling VIP user query/issue on shared mailbox or ServiceNow tool (planned) and providing on-time resolution.
- Setting up access for new users.
- Testing few scenarios on lower env. of application (Dev/Sandbox/Training)
- Coordinating between key stakeholders, Development(L3) and other support team
📌 Support Engineer (Delhi)
🏢 Genpact
📍 Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.