Seniority level Associate Location Chennai Nature of job Full-time About your role at SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge future-ready and powered by AI We are backed by marquee investors like Addition March Capital Matrix Partners India Elevation Capital and Tanglin Venture Partners Founded by Arvind Parthiban a serial entrepreneur and Jayakumar Karumbasalam a veteran in the IT space SuperOps is built on the back of a team of engineers product architects designers and AI experts who want to reshape the world of IT Now we have taken on a market that is plagued by legacy solutions and subpar experiences The potential to do something great is immense So if you love to grow be part of a kickass team that inspires you to do more and make an everlasting mark in the world of IT SuperOps is the place to be SuperOps is looking for a strategic and proactive professional to join our Founder s Office and work closely with the leadership team as we scale This role is central to driving operational efficiency aligning cross-functional priorities and ensuring smooth execution of strategic initiatives As a close partner to the founders and leadership team you will play a key role in shaping company direction streamlining processes and enabling teams to deliver meaningful impact particularly as we expand our footprint in the Mid-Market with our unified PSA-RMM platform It s a unique opportunity to work directly with the founders in a fast-growing SaaS startup where you ll help turn strategy into action drive operational excellence and solve complex problems in a dynamic high-growth environment If you thrive in fast-paced settings and enjoy bridging strategy with execution this role is for you Working in an early-stage startup is something I ve always wanted to do and the experience here at SuperOps is everything I hoped for I love how transparent we are as an org and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things Get to learn so much from this wonderful team we re putting together Arjun Marella Head of Business What You ll Do Lead strategic projects including market research competitive benchmarking and business case development Analyze operational KPIs to generate actionable insights across GTM product and customer success Create executive-level presentations leadership updates and board materials Drive cross-functional initiatives such as pricing international expansion and customer value realization Shadow founders in leadership reviews and translate priorities into structured execution plans Must Have MBA with 5-7 years of relevant experience Strong analytical and problem-solving skills Excel PowerPoint proficiency Power BI Tableau a plus Exceptional written and verbal communication skills Ability to thrive in ambiguous high-growth environments Entrepreneurial mindset with a robust bias for action from Day 1 Prior exposure to SaaS operations AOP planning market penetration board reporting and MIS is a strong plus Why You ll Love Working with us High-impact role Work directly with the founders and leadership team shaping strategy and execution in a fast-growing SaaS startup Exposure to scale Be part of a company rapidly expanding into the Mid-Market with a unified PSA-RMM platform that s disrupting the MSP industry Cross-functional learning Gain firsthand experience across GTM product customer success finance and operations by driving org-wide initiatives Strategic visibility Contribute to board-level discussions investor updates and company-wide priorities from Day 1 Entrepreneurial environment Thrive in a high-growth dynamic setup where ideas are valued ownership is encouraged and execution speed matters Career accelerator Build a strong foundation in leadership strategy and SaaS operations skills that fast-track your career trajectory Culture of collaboration Work with a passionate mission-driven team that values learning innovation and impact

📌 Founder's Office (Tamil Nadu)
🏢 SuperOps.ai
📍 Tamil Nadu