We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers Your duties will include welcoming passengers providing information assisting passengers who are disabled or are traveling with small children checking in luggage taking reservations and selling tickets You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied To be successful as ground staff you should display outstanding interpersonal skills and achieve excellent customer service which consistently meets the goals and vision of the airline company Ultimately outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable secure and well-informed of flight schedules aircraft delays weather concerns and other factors that may affect passengers