Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user More than 50 000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience CRM and employee experience ITSM HRSM Headquartered in San Mateo California Freshworks has a dedicated team operating from 13 global locations to serve 50 000 customers including Bridgestone Chargebee DeliveryHero ITV Klarna Multichoice OfficeMax TaylorMade and Vice Media Freshworks transforms the way world-class organizations collaborate with customers and co-workers The suite includes Freshdesk omni-channel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshteam HR management system Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times 16 ranking on the Forbes Cloud 100 list and 22 on the Battery Ventures Glassdoor Best Places to Work in 2020 Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement IT Service Management and Sales Force Automation While Freshworks has had incredible organic growth over the last few years the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing Chatbots Machine Learning Social and Messaging Transformation Freshworks has raised over 400 million in capital and is funded by Accel CapitalG Sequoia Capital and Tiger Global Management More information is available at www Freshworks com At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion or ethnicity We are committed to providing equal chance for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees our communities and our business About the role CX SRE team includes expert Software and System engineers who are custodians of Availability Scalability and Performance of the SaaS products We build tools and frameworks to monitor load test and sometimes build full platform features that other products use We undertake architecture reviews and help the individual product teams to identify performance bottlenecks We tend to look at the application from a system perspective bottom up rather than top-down Our engineers have the freedom to pick the challenges that they work on and own the task to completion Roles and Responsibilities Strong software development skills in any one of the technologies Python Ruby Java etc Flag down potential performance issues at the development stage Provide technical assistance and ensure performance SLA are met Ability to derive and define NFR goals SLIs SLOs and requirements Experience in APM tracing tools and work collaboratively with development teams to enable quicker resolution of performance issues Ability to deep-dive and find root cause for performance and scalability issues in production non-prod environments Undertake system level debugging in Linux independently Mentor the juniors on performance engineering areas and debugging Collaborate and work closely with the product engineering team to share knowledge tools and best practices on performance engineering and scalability areas Knowledge on internal technologies such as load balancers firewalls and database servers Broad technical and working knowledge on Kubernetes docker Windows Linux Prometheus Grafana Expert knowledge on telemetry configuration and alerting Bring in automation practice wherever applicable Experience building and scaling large-scale performance services Ensuring availability scalability and resilience of our SaaS platform and services Qualifications Requirements 7-12 years of experience in design development and architecture Experience with open source load testing tools such as Apache JMeter httperf etc and APM infrastructure monitoring tools like SumoLogic NewRelic and AppDynamics Working knowledge in any one of the cloud platforms AWS Azure GCP Software automation development skills at least one - Python GO or Java Experience in working with SQL NOSQL databases Passionate about performance reliability scalability and resilience A self-starter able to architect build drive and advocate for Snow SRE solution Proven ability to work with multiple teams and multi-task and prioritising Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business