ROLE PURPOSE & OBJECTIVE

- Process payment transactions initiated through NEFT, RTGS, UPI, AEPS, IMPS, NACH, DBT, NFS, RuPay and Payment Gateway and ensures timely settlements of each transaction.
- Performs daily reconciliation of payments transactions with zero variance and timely completion of EOD
- Coordinates with IT, Channels and Vendors for smooth processing of the transactions
- Publishes various daily, weekly and Monthly MISs to the respective business units
- Responsible for timely processing of files and submitting responses as per sessions defined by NPCI.
- Ensuring the Checker activities properly for all the transactions he is responsible.
- Day end entry posting to RBI account as per the settlement amount received from NPCI.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

- Processing of Inward and Outward NEFT, RTGS, UPI, AEPS, IMPS, NACH, NFS, RuPay transactions
- Monitoring of Office and internal GL accounts and clear of pending entries within SLA
- Processing of NACH and DBT files received from NPCI.
- Presenting of NACH outward files to other banks for repayment recovery
- Processing of NACH mandates received from others
- Presenting outward NACH mandates for registration
- Prepare and publish MIS to business stakeholders.

Customer (Both Internal & External)

- Resolving queries received from internal stakeholders pertaining to reconciliation




- Liaising with internal team vendor and financial institution to resolve payments issues and discrepancy.
- Providing recon files as when required to internal stakeholders
- Resolution of Branch queries and Complaints received through email
- Raising a request to other banks, NPCI, Vendor for query resolution
- Supporting branches and other units for resolving other queries related to digital payment transactions

Internal Process

- Reconciliation of all Payments transactions.
- Action on Failed or Deemed transaction within TAT.
- Accounting of settlements received from NPCI and RBI for Payments transactions
- Validating & posting of customer credit (RPA Output files, Vendor output & Internal reconciliation)
- Preparation of daily vouchers for financial transactions.
- Sending an SMS and Dispatching of letters to the customers as an when required.
- Identifying opportunities to streamline processes, improve efficiency and reduce operational cost.
- Using Payment processing system, financial software and other tools effectively.
- Assist the supervisor in implementation of ad-hoc duties and assignments.

Innovation & Learning

- Timely completion of assigned modules in HRsaathi / Self learning module
- Learning about circulars issued by regulators pertaining to Payments products
- Certification courses on Banking, Payment systems and Digital banking
- Learning about recent processes within the same unit every quarter

📌 Officer-Payments and settlements (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru