The candidate should be essentially from elevator background having experience in Service to lead a team of Customer Service Professionals in the given area towards excellence for achievement of business objectives in Service Function through the following:

- Overall responsible for service revenues from area.
- Provide leadership Supervisor and various stake holders in the department to achieve business targets.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through supervisors
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 2000 units.
- Annual Manpower planning and enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with builders, owners and architects
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
- Visit job sites, Periodical visits to all Key customers and maintain CRM
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.

Education & Experience required

- Diploma/BE in Engineering and MBA.
- 10-15 years in handling service in Elevator industry




- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

When you join Otis, you become part of a n creative global industry leader with a resilient business model. You ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do . We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do .

Role: Service Manager

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: Any Graduate

PG: MBA/PGDM in Marketing

📌 Manager - Service (Ahmedabad)
🏢 Otis
📍 Ahmedabad