Responsibilities

Key Responsibilities

- Maintaining, documenting, Technology/Application Support and Service Level Agreements.
- Manage user access and onboarding for platforms, including Active Directory (AD) and cloud-based tools.
- Develop, implement, and manage IT solutions to improve visibility, automate workflows, and optimize IT operations.
- Work closely with the onshore/offshore/cross-functional team providing ongoing support for the Annalect technology and Business teams.
- Ongoing support of the Annalect technology and Business teams using existing tools or to be built tool/application sets.
- Strong understanding of ad platforms such as Google Ads, Meta, TikTok, Amazon DSP, DV360, The Trade Desk Etc.
- Must have good QA Skill to compare key advertising metrics (Clicks, Impressions, Cost, etc.) between the platform and the destination data.
- Documenting, implementing and managing statistics to ensure that the AOS team is operating at a highly efficient and effective level.
- Monitoring and handling incident response of the infrastructure, platforms, and core engineering services. Troubleshooting infrastructure, network, and application issues. Help identify and troubleshoot problems within environment.
- Must be able to work both independently and as a productive member in a team.
- Leads team projects and activities using project management methodology.
- It is expected that this position will require 40% process/procedure and 60% technology skills
- Can be available 24x7 for occasional technology / application related issues.
- Support robots encountering issues by taking on tickets and identifying root cause analysis.




- Maintain and update documentations whenever changes are made to the robots.
- Knowledgeable and able to support RPA infrastructure and architecture.

Qualifications

Required Skills

- 5-7 years of relevant and progressive experience as a Technology Operations Analyst, or in similar role
- Self-motivated and action-driven with the ability to take initiative, execute and follow-through
- Ability to clearly articulate technical and functional information to various audiences, both verbally and written
- High degree of organizational skills and ability to reprioritize based on business needs
- Excellent written and verbal communication skills
- Strong understanding of ad platform ecosystems, including campaign management, Ad Manager and Business Manager, tracking methodologies, data ingestion, and reporting workflows. Knowledge of ad operations, audience targeting, attribution models.
- Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
- Must possess critical thinking and exhibit problem solving skills for technical and software related issues.
- Has worked with a single sign-on platform inclusive of user and application setup/support.
- Positive understanding of different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban, AWS.
- Good working knowledge of Microsoft tools (Office, Sharepoint), CRM (JIRA, Hubspot) and reporting tools (PowerBI, Tableau etc.)
- Proficiency in SQL, Google BigQuery, Starburst for querying and analyzing large datasets.
- Strong understanding of APIs and troubleshooting.
- Exposure to Generative AI models (e.g., OpenAI, GPT-based models).

📌 IT Operations - Senior Analyst (Coimbatore)
🏢 Omnicorm Media Group
📍 Coimbatore