Behavioral Skills

- Email etiquette
- Communication skills
- Critical thinking and problem-solving skills
- Achievement/Performance oriented
- Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation.
- Provide technical expertise to the application development and testing team
- Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects.

Business

- Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan
- Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly
- Monitor the implementation, maintenance and support for systems related to asset banking.
- Track and update the status to the change to the respective stake holders
- Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines

Customer (Both Internal & External)

- Adherence to client (internal) deliverables timelines




- Manage user experience to have complete clients satisfaction Internal process
- Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements
- Track the entire process of customization of external software to meet business requirements
- Preparation of solution Document
- Providing solution for system integration
- Oversee the execution of the test cases and documentation of necessary user manuals
- Testing of recent change request.
- Checking the backend functionality provided by the vendor
- Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically
- Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking

Internal Process

- Managing Audit open issue
- Manage Change Request process
- Completion of goal setting, appraisal and feedback
- Adhere SLAs related to business-critical services are met by the IT team - 85%
- Adherence to timelines and Budgets for the projects under management - 95%
- Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100%
- Compliance to Regulatory requirements as per timelines committed - 100%

Innovation & Learning

Completion of relevant certifications and assigned trainings

📌 IT -Engineer (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru