Roles and Responsibilities

- Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders
- Managing a team of Team Managers and Team Leaders
- Flow & Recovery rates to be tracked.
- Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket/location
- Coordinating with Business and collection functions across locations
- Preparing MIS reports to provide feedback to seniors, viz. Collection, workflow
- Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
- Ensuring collection strategy execution as per plan and capacity
- Maintaining Attrition level
- Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit




- Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets

Desired Candidate Profile

- Experience in the collections domain / industry is a mandate requirement
- Last assignment should be collections.
- Should be working As Manager / Manager collections currently
- Strong analytical and problem-solving skills.
- Strong decision-making skills.
- Strong inter-personal skills.
- Minimum 5 years of experience in Tele-collection.
- Positive command on English language is mandatory

Interested candidates can reach Imthiyas - (phone hidden)

Mathi - (phone hidden)

Role: Operations Manager

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

📌 Hiring For Operations Collections Manager & AM/DM !!! (Chennai)
🏢 Novac Technology Solutions Private
📍 Chennai