Job Title Customer Support Associate Chat Support Process Customer-focused individuals to join our Chat Support Team As a Customer Support Associate you will be the first point of contact for our customers via chat ensuring quick and accurate resolution of their queries while delivering a seamless and satisfying customer experience Work Details - Work Hours 9 hours per day including 1-hour break Shifts - Men Rotational shifts- Women Day shift only - Week Off Rotational 1 per week - Working Days 6 days a week Key Responsibilities - Handle customer queries and complaints via chat support - Ensure prompt and effective resolution of customer issues - Maintain a high level of customer satisfaction and service quality - Record and manage customer interactions accurately in the system - Escalate unresolved issues to the appropriate internal teams - Identify and highlight recurring issues to help improve processes Must-Have Skills Attributes - Excellent written and verbal communication skills - Strong interpersonal and problem-solving abilities - Capable of working under pressure and meeting deadlines - Ability to work both independently and collaboratively in a team - Proficiency in MS Excel and general computer operations - Strong organizational and time-management skills - Eagerness to learn adapt and implement current ideas - Effective decision-making capabilities ref updazz com