Key responsibilities 1 Handling customer inquiries and providing timely and accurate information 2 Resolving customer complaints and issues courteously and efficiently 3 Maintaining a high level of customer satisfaction through excellent service delivery 4 Responding to customer emails and messages promptly and professionally 5 Collaborating with other team members to ensure a seamless customer experience 6 Updating customer records and information accurately in the database 7 Upholding the company s reputation and brand image through exceptional customer service If you have a passion for customer service and possess the necessary language and communication skills we invite you to join our team at Hansa Research Group Private Limited Other requirements 1 Good communication and interpersonal skills 2 Comfortable with rotational shifts if required 3 Strong verbal and written communication skills 4 Ability to multitask and manage time effectively 5 Comfortable with rotational shifts and night shifts for NRI process 6 Fresher welcome prior BPO customer support experience is a plus Job Types Full time Part-time Fresher Pay 14 000 00 - 15 500 00 per month Benefits Work from home Language Hindi Preferred English Preferred Work Location In person