Job Title Associate- Student Success Work Type Full time Company Description About the Role We are seeking a proactive and empathetic Student Success Coach Full Time to manage student relationships ensure academic engagement and support learner success The ideal candidate will play a pivotal role in enhancing student experience improving retention and driving learner outcomes through consistent communication coaching and collaboration Key Responsibilities 1 Call Handling Outreach Conduct 250-300 minutes of daily calls using tools like Ozonetel and Calendly Promptly engage with students for check-ins follow-ups and session bookings 2 Student Engagement Onboarding Conduct onboarding or introductory sessions for new students Guide students through platform features including recordings assignments and PPTs Set clear expectations on learning objectives and outcomes 3 Performance Monitoring Follow-ups Carry out weekly follow-up calls to assess student progress and well-being Identify academic emotional or logistical performance gaps Engage with students to help them achieve success in freelancing Design and implement tailored improvement plans to support student goals 4 Motivation Mindset Coaching Address concerns related to motivation confidence and time management Celebrate student milestones and reinforce progress Conduct time audits and coach students on improving productivity 5 Retention Conflict Management Implement early intervention strategies to reduce dropouts and refunds Offer alternative learning pathways and comeback strategies Handle student concerns and conflicts with empathy and problem-solving 6 Internal Communication Reporting Share insights and updates regularly with reporting managers and academic teams Collaborate with internal stakeholders support academic freelance teams to resolve escalations Maintain documentation and ensure seamless communication across teams Requirements Bachelor s degree in Psychology English or related field 3 plus years of experience in student-facing roles counseling or educational support Excellent communication and interpersonal skills Strong problem-solving ability and a student-first mindset Comfortable working with learning platforms and calling software Empathetic listener with a knack for motivating and guiding learners Preferred Qualifications Prior experience of academic counseling Exposure to behavioral coaching NLP or time management techniques will be a plus Fluency in English and one or more Indian regional languages What You ll Gain Opportunity to shape learner journeys and impact lives positively Fast-paced collaborative work environment with growth opportunities Training and development in academic coaching and communication strategies Job Type Full-time Pay Up to 25 000 00 per month Benefits Work from home Schedule Day shift Language English Required Hindi Required Work Location Remote