Noida Job Summary Handline Telephony Whatsapps and Inbound Communications from Customers Responsibilities Serve as the primary point of contact for customer inquiries via phone email chat and other communication channels Actively listen to customers understand their needs and provide accurate and timely information regarding our products services policies and procedures Efficiently and effectively resolve customer issues and complaints escalating complex cases to the appropriate department when necessary Document all customer interactions and resolutions accurately in our CRM system Process customer orders returns and exchanges with precision and attention to detail Proactively identify opportunities to improve customer satisfaction and suggest process enhancements Maintain a thorough knowledge of our products services and company policies Collaborate effectively with other internal teams such as sales technical support and product development to ensure seamless customer experiences Follow up with customers to ensure their issues have been resolved and they are satisfied Contribute to a positive and supportive team workplace Requirements Education Required High school diploma or equivalent Bachelor s degree preferred Skills Communications in Hindi English Experience Diagnostics industry experience will be preferred