Ucassaim Goa Full Time Job description As a Client Success Associate at WeddingsDeGoa you will play a agile role in building long-term relationships with our existing clients Connecting via digital medium in adding value to them via profile updates Driving revenue growth through renewals sales and new service offerings will be a part of the process Additionally you will manage chat functionality on our website to engage with web visitors answering their queries and guiding them effectively Key Responsibilities Client Engagement - Build and maintain strong trust-based relationships with clients through regular communication and follow-ups - Act as the primary point of contact for all client needs inquiries and feedback Website Chat Management - Manage and operate the channel to engage with visitors and answer their queries in real-time - Provide accurate information resolve questions and guide online visitors toward relevant services or solutions - Ensure a seamless and friendly interaction experience for all website visitors Client Satisfaction - Understand client goals and ensure our services align with their expectations - Resolve client concerns promptly and effectively enhancing their experience Revenue Growth - Proactively identify opportunities to upsell and cross-sell additional services - Drive client renewals by consistently delivering value and showcasing our offerings - Collaborate with the sales team to generate new packages and referrals Data Management - Maintain detailed records of client interactions feedback and preferences - Analyze client and visitor data to identify trends and opportunities for service improvement Value Addition - Share insights tips and updates with clients to keep them engaged and informed - Recommend personalized solutions to meet individual client needs Join our vibrant team at WeddingsDeGoa and be part of transforming the wedding industry Send your resume to info whnnext com and launch your career with us today