MongoDB s mission is to empower innovators to create transform and disrupt industries by unleashing the power of software and data We enable organizations of all sizes to easily build scale and run modern applications by helping them modernize legacy workloads embrace innovation and unleash AI Our industry-leading developer data platform MongoDB Atlas is the only globally distributed multi-cloud database and is available in more than 115 regions across AWS Google Cloud and Microsoft Azure Atlas allows customers to build and run applications anywhere on premises or across cloud providers With offices worldwide and over 175 000 new developers signing up to use MongoDB every month it s no wonder that leading organizations like Samsung and Toyota trust MongoDB to build next-generation AI-powered applications MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills along with their deep technical experience to advise customers and to solve their complex MongoDB problems Technical Service Engineers are experts in the entire MongoDB ecosystem - database server drivers cloud and infrastructure This also includes services such as Atlas database as a service or Cloud Manager which helps customers with automation backup and monitoring of their MongoDB systems Our engineers combine their MongoDB expertise with passion initiative teamwork and a great sense of humor to help our customers to be successful with MongoDB We are looking to speak to candidates who are based in Bangalore for our hybrid working model Cool things you ll do You ll be working alongside our largest customers solving their complex challenges - resolving questions on architecture performance recovery security and everything in between You ll be an expert resource on best practices in running MongoDB at scale whatever that scale may be You ll be an advocate for customers needs - interfacing with our product management and development teams on their behalf And you ll contribute to internal projects including software development of support tools for performance benchmarking and diagnostics This role specifically follows a weekend support model Sunday to Thursday with Friday and Saturday as the week-off and requires adherence to EMEA Hours 2pm to 10pm IST If you re passionate about being a Technical Services Engineer - Core and are open to adaptable weekend-oriented scheduling we encourage you to apply As an ideal candidate you will have We consider all candidates with an eye for those who are self taught curious and multi-faceted Our ideal TSE candidate should also have 5 years of relevant experience Strong technical experience in one or more of the following areas Systems administration Scalable and Highly available distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Performance tuning and benchmarking A B Tech B S or equivalent work experience Nice to have Basic understanding of AI including ML LLMs and RAG principles Experience on one or more of Java Python Ruby C C C Javascript node js Go PHP or Perl It s crucial for every candidate that they can check off all of these boxes Excellent communication skills both written and verbal Genuine desire to help people Uncontrollable urge to investigate and solve problems with advanced diagnostic and troubleshooting skills Ability to think on your feet remain calm under pressure and solve problems in real-time Desire and ability to rapidly learn a wide variety of new technical skills Strong teamwork willingness and ability to get help from team members when required and the good judgment to know when to seek help Success Measures In 3 months you ll have gained a deep understanding of MongoDB and its ecosystem You will complete New Hire Training In 6 months you will be comfortable working frontline with our customers You will also complete the MongoDB Certified DBA Associate exam In 12 months you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics Also you will be encouraged to handle technical escalations independently To drive the personal growth and business impact of our employees we re committed to developing a supportive and enriching culture for everyone From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees wellbeing and want to support them along every step of their qualified and personal journeys Learn more about what it s like to work at MongoDB and help us make an impact on the world MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process To request an accommodation due to a disability please inform your recruiter MongoDB is an equal opportunities employer Requisition ID (phone hidden)