Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager Operations We are seeking a seasoned Senior Manager - Operations to lead and manage teams supporting US Retirement Plan administration 401 k 403 b DB DC IRA The ideal candidate will ensure operational excellence client satisfaction team development compliance with ERISA IRS DOL regulations and seamless delivery across key functions such as contributions distributions loans enrollments compliance testing and plan conversions Roles and Responsibilities Qualifications we seek in you Manage end-to-end operations for US Retirement plans ensuring SLAs KPIs and quality standards are consistently met Drive process improvements automation and standardization initiatives Act as the point of escalation for client issues maintain regular communication with US-based client stakeholders Participate in client calls governance reviews and audits Collaborate with onshore teams on project planning migrations and transitions Drive performance management career development training plans and employee engagement Manage capacity planning shift scheduling and workforce forecasting Ensure adherence to ERISA IRS DOL and other applicable regulations Monitor and mitigate operational risks through audit controls and QA processes Coordinate with compliance audit and legal teams to handle any escalations or breaches Minimum QualificationsRelevant experience in US Retirement Operations with good years in a leadership role Graduation in any stream except BBA MBA B Tech M Tech and Technical Graduation Law Essential skills Deep knowledge of US Retirement regulations - ERISA IRS DOL Hands-on understanding of plan administration activities - enrolments distributions loans compliance testing etc Proven people leadership performance management and conflict resolution skills Excellent client communication and stakeholder management abilities Strong analytical and decision-making skills Proficiency with retirement platforms e g Omni Relius SunGard and tools like Excel PowerPoint and workflow systems Experience with Six Sigma or Lean methodologies is preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobSenior Manager Primary LocationIndia-Pune ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJul 24 2025 7 14 00 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time