About GitHub GitHub is the world s leading platform for agentic software development powered by Copilot to build scale and deliver secure software Over 180 million developers including more than 90 of the Fortune 100 companies use GitHub to collaborate and more than 77 000 organisations have adopted GitHub Copilot Locations In this role you can work from Remote India Overview Learns to review media that includes but may not be limited to images videos audio URLs and text-based content based on guidelines and policies Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member Supports engagements projects with guidance from senior colleagues or a manager or Program Manager Receives work instructions and guidance from others Reports issues and submits enhancement requests to tooling teams to support improvement efforts under guidance from experienced peers and or a manager Responsibilities Content Moderation and Analysis Learns to review media that includes but may not be limited to images videos audio URLs and text-based content based on guidelines and policies Performs moderate complexity content moderation tasks relevant to their specialty area technical legal general abuse on highly sensitive material e g malware phishing intellectual property private information removal hate speech harassment disruptive content spam to identify and block access to content that violates GitHub s Terms of Service Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response with direction from others Builds an up-to- date understanding of guidelines to identify potential issues or trends Attends calibration sessions with team members to ensure alignment with current guidelines Adheres to GitHub s privacy policy related to utilizing and working with data Only accesses data from approved GitHub sites Queue Management Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member Uses in-house and or third-party tools e g moderation Receives instruction on the requirements and specifications of the projects tasks and completes processes based on those guidelines policies and work instructions Collaborates as directed with other teams and ensures their work is completed Project Management Supports engagements projects with guidance from senior colleagues or a manager or Program Manager Reference Materials Improvement and Development Receives work instructions and guidance from others Raises questions about guidelines and instructions and seeks clarity from experienced peers Supports continuous improvement in processes guidelines procedures policy and work instruction Tooling Refinement Reports issues and submits enhancement requests to tooling teams to support improvement efforts under guidance from experienced peers and or a manager Wellbeing Support and Resilience Participates in team wellness programs maintains self-awareness and emotional maturity to take ownership of a personal wellness plan and supports a resilience and wellbeing focused culture Stakeholder Engagement and Communication Learns to influence stakeholders to gain buy-in for projects and initiatives Assists with producing collateral e g proposals strategy walking deck internal and external pitch content to ensure the business objectives are met Follows a rhythm of business ROB during plan execution to ensure global alignment as directed by others Managing Escalations Responds to internal and or external reports and escalations by gathering information on why a decision was made and reports this to the customer Escalates unresolved issues to others on their team their manager and or Corporate External and Legal Affairs CELA as appropriate Learns how to prioritize escalations based on a need to improve GitHub s products and avoid potential impact and risk Qualifications Required Qualifications 2 years experience in work requiring privacy discretion and or exposure to sensitive situations or content e g cybersecurity digital safety content review the use and creation of content moderation tools data annotation paralegal law enforcement o OR Bachelor s Degree in related field o OR equivalent experience 6 months experience in a specialty compliance area technical experience with coding languages or working in cybersecurity open-source communities technical support or related areas legal experience working as a legal assistant or other law or policy-based experience Open source experience with using VCS such as GitHub highly desirable Preferred Qualifications 3 years experience in work requiring privacy discretion and or exposure to sensitive situations or content e g cybersecurity digital safety content review the use and creation of content moderation tools data annotation paralegal law enforcement o OR Bachelor s Degree in related field AND 1 year s experience in work requiring privacy discretion and or exposure to sensitive situations or content e g cybersecurity digital safety content review the use and creation of content moderation tools data annotation paralegal law enforcement o OR equivalent experience 6 months of experience working and or communicating with users and or customers 1 year s experience in coding or working with version control systems Any coding languages experience Ruby on Rails Python Java C GitHub Leadership Principles GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world s leading AI-powered developer platform with 150 million developers and counting We re also home to the biggest open-source community on earth and 99 of the world s software has open-source code in its DNA Many of the apps and programs you use every day are built on GitHub Our teams are dreamers doers and pioneers leading the way in AI driving humanitarian efforts around the globe and even sending open source to Mars and beyond At GitHub our goal is to create the space you need to do your best work We re remote-first and offer competitive pay generous learning and growth opportunities and excellent perks to support you wherever you are because we know that people flourish when they can work on their own terms Join us and let s change the world together EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles We embrace diversity and invite applications from people of all walks of life We don t discriminate against employees or applicants based on gender identity or expression sexual orientation race religion age national origin citizenship disability pregnancy status veteran status or any other differences Also if you have a disability please let us know if there s any way we can make the interview process better for you we re happy to accommodate

📌 Trust & Safety Specialist I (India)
🏢 Recognized
📍 India