About Ping Identity At Ping Identity we believe in making digital experiences both secure and seamless for all users without compromise We call this digital freedom And it s not just something we provide our customers It s something that inspires our company People don t come here to join a culture that s built on digital freedom They come to cultivate it Our intelligent cloud identity platform lets people shop work bank and interact wherever and however they want Without friction Without fear While protecting digital identities is at the core of our technology protecting individual identities is at the core of our culture One of our core values Respect Individuality reminds us to celebrate differences so you are empowered to bring your authentic self to work We re headquartered in Denver Colorado and we have offices and employees around the globe We serve the largest most demanding enterprises worldwide including more than half of the Fortune 100 At Ping Identity we re changing the way people and businesses think about cybersecurity digital experiences and identity and access management The Course Developer is responsible for developing formal learning content for Ping Identity s customer courses certifications and workshops You will create engaging technically accurate curriculum content that explains Ping Identity product capabilities and features to developers system integrators and system administrators worldwide This position reports to the Senior Manager Certification and Curriculum Development and is vital in supporting the Training team s mission enabling customers partners and staff to use the full functionality of Ping Identity products Note Ideal candidate for this role will be working in EMEA Shift 1 30 PM to 10 30 PM Responsibilities Technical Course Development Collaborate with and become a Ping Identity Subject Matter Expert to design and develop engaging hands-on task-based training materials for specific technical audiences Develop comprehensive student training guides lab exercises assessment items and instructor teaching aids with guidance on delivery modalities instructor-led e-learning video or virtual Build and configure Ping Identity products to support realistic lab environments ensuring steps are clearly documented Test and refine training deliverables labs guides presentations to ensure accuracy and usability Maintain and enhance existing content making necessary adjustments and releasing timely updates including incorporating learner feedback from survey results Take ownership and manage assigned course projects or components while contributing to larger team initiatives Learner and Instructor Support Provide expert technical assistance answering student inquiries over the Ping Identity for courses you support as a curriculum lead providing clear and timely guidance Assist authorised instructors by clarifying course materials and supporting effective delivery Contribute to technical marketing initiatives FAQs webinars social content or videos in partnership with the Training team Course Delivery Deliver Train-The-Trainer sessions and Alpha Beta classes for courses where you are the curriculum subject matter expert engaging with the global instructor network and providing training to internal or external audiences as required Support education consultancy for potential private events by providing guidance to align course content you are an SME for with customer event requirements Qualifications Minimum Qualifications Bachelor s degree in a technical discipline Computer Science or Engineering preferred or equivalent professional work experience 6-9 years of experience in technical training course development including use of virtual labs Knowledge of the roles and responsibilities of software developers integrators and system administrators Strong technical writing editing and content structuring skills Familiarity with system administration Windows Linux UNIX TCP IP networking load balancing REST APIs virtual cloud machines and network security concepts SSL TLS Preferred Qualifications Experience in instructional design and the ability to simplify complex technical topics into engaging and effective training Ability to review content from a learner s perspective and provide constructive feedback Familiarity with training authoring tools iSpring Markdown MindNode Prior experience as a technical course developer and instructor Excellent communication skills written and verbal attention to detail as well as editing and proofreading skills The ability to work both independently and collaboratively across a globally dispersed team Knowledge of Ping Identity products PingOne Platform or equivalent IAM platforms Exposure to identity protocols OAuth 2 0 SAML 2 0 OIDC LDAP and cloud environments AWS Azure GCP Awareness of DevOps practices automation CI CD Docker Kubernetes Awareness of best practices in creating developing and publishing content to multiple formats Life at Ping We believe in and facilitate a versatile collaborative work environment We re growing quickly but remain true to the innovative can-do startup values that got us here Most importantly we keep hiring talented smart fun and genuinely nice people because that s who we want to succeed with every day Here are just a few of the things that make Ping special A company culture that empowers you to do your best work Employee Resource Groups that create a sense of belonging for everyone Regular company and team bonding events Competitive benefits and perks Global volunteering and community initiatives Our Benefits Generous PTO Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset Specific locations Ping is the collective sum of all our individual experiences backgrounds and influences and we pride ourselves in growing and learning together We are committed to building an inclusive and diverse environment where everyone s individuality is respected and everyone has an Identity In recruiting for new colleagues we welcome the unique contributions you can bring and encourage you to be your best self We are an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law