Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging cooperative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Job SummaryWe are looking for an experienced Assistant Manager - Training Fare Filing to lead new hire training OJT transition and continuous capability development in the travel domain The role requires strong ATPCO Fare Filing expertise hands on training experience and the ability to design and deliver structured learning programs that drive quality accuracy productivity and revenue outcomes Key Responsibilitieso Conduct new hire training batches for Fare Filing and provide end to end OJT handholding ensuring smooth transition from classroom to production o Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions o Work closely with internal and external stakeholders to support process updates floor readiness and training alignment o Conduct regular Training Need Analysis TNA and Training Need Identification TNI using productivity revenue and accuracy data o Design and deliver customized training programs to address identified skill gaps o Storyboard develop and update training material including facilitator guides learner guides assessments and practice exercises o Coach trainees through classroom training and on the job learning provide structured feedback to improve performance o Ensure training modules are updated in line with process changes airline updates and fare filing enhancements o Manage batch hygiene by monitoring attendance absenteeism and attrition and proactively motivate learners o Consistently achieve or exceed training targets related to quality throughput and certification o Maintain accurate training data and MIS for all batches conducted o Research new and effective training methodologies and implement continuous improvements in training delivery Desired Candidate ProfileExperience Domain Knowledgeo Strong travel domain knowledge with in depth ATPCO Fare Filing experience o Minimum 5 years of training experience on Fare Filing and GDS o Proven experience in new hire training and OJT coaching Skills Competencieso Solid ability to identify skill gaps and translate them into actionable training plans o Good knowledge of training methodologies and adult learning principles o Excellent coaching feedback stakeholder management and people management skills o Strong analytical and planning abilities Technical Educationo Good knowledge of MS Office PowerPoint Excel Word exposure to digital or LMS based training preferred o Graduate in any discipline o Comfortable working in rotational shifts as per business needs Qualifications Graduate Fare Filing ExperienceIATA Certified preferred

📌 Assistant Manager - Process Training (fare Filing/gds/travel/airline Process) - Pune - Weikfield
🏢 Wns Global Services
📍 Pune